Experience evaluating and implementing one or more new support models, such as self service, automation, AI enabled support, or external service partnerships, with measurable improvements to capacity, cost, quality, speed, or employee experience. The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.