Responsibilities include, but are not limited to, processing guest arrivals and departures; assigning and changing guest rooms; accommodating late check-out requests; securing payment and issuing room keys; verifying and adjusting guest billing; maintaining accurate guest documentation; managing multiple telephone lines with professionalism and efficiency; relaying guest messages; resolving guest concerns with urgency and empathy; coordinating guest requests with internal departments; and monitoring room status in partnership with Housekeeping. Serve as Rooms Controller by monitoring and assigning rooms in the guest services system based on preferences, history, and requests; advise Housekeeping on vacated/ready rooms; handle overbookings, waitlists, out-of-order rooms; inspect rooms for arrivals; review daily reports (in-house rooming list, arrivals/departures).