Understanding the large picture and provide excellent Support to Business Users on Critical Business Issues for Legal, Finance, Regulatory, and ED&S applicationsTo ensure our clients issues are resolved within defined SLAs (Service Level Agreements), meeting their expectations of resolution for issues raisedLeveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutionDetailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team. The Operations RPE production support team supports a large number of diverse financial services applications, providing L2 and L3 application and user support services to operations teams across the firm in the business areas of compliance, finance, referential data, books and records, trading, and settlements.