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We are seeking a senior, entrepreneurial processor who not only executes loan files end-to-end with excellence, but also helps build and formalize the systems, SOPs, and infrastructure that will power the next stage of Truehold's mortgage growth. The ideal candidate thrives in fast-moving environments, takes full ownership of complex loan files, and is motivated to bring structure, consistency, and scalability to a developing platform.

Truehold is one of the nation's leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending combining institutional rigor with startup speed.This is a high-impact operational leadership role within a rapidly growing business line. We are seeking a senior, entrepreneurial processor who not only executes loan files end-to-end with excellence, but also helps build and formalize the systems, SOPs, and infrastructure that will power the next stage of Truehold's mortgage growth.The ideal candidate thrives in fast-moving environments, takes full ownership of complex loan files, and is motivated to bring structure, consistency, and scalability to a developing platform.Key ResponsibilitiesOperational Leadership & Process Development<ul><li>Design, document, and continuously improve standard operating procedures (SOPs) for loan processing</li><li>Build scalable workflows, condition management frameworks, and documentation standards</li><li>Partner with leadership to establish KPIs, SLAs, and quality control benchmarks</li><li>Identify bottlenecks and recommend process enhancements to increase efficiency and reduce defects</li><li>Assist in selecting and optimizing technology tools, lender portals, and LOS workflows</li><li>Support onboarding and training of new processors as the team grows</li><li>Help establish best practices for communication cadence and milestone transparency</li></ul> Loan Execution & Pipeline Management<ul><li>Process DSCR and investor mortgage loans from initial disclosure through closing</li><li>Review, verify, and organize borrower, property, and third-party documentation to ensure complete and high-quality loan files</li><li>Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines</li><li>Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-close</li><li>Proactively identify and resolve issues to maintain timeline integrity and closing targets</li><li>Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals</li><li>Ensure compliance with investor requirements, internal policies, and regulatory standards</li><li>Serve as a senior point of contact for loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and third-party vendors</li></ul> Required Qualifications<ul><li>4+ years of mortgage loan processing experience, with meaningful exposure to DSCR and investor loan products</li><li>Strong understanding of wholesale broker processes and lender portal submissions</li><li>Demonstrated ability to independently manage complex files and resolve underwriting challenges</li><li>Deep familiarity with investor documentation, rental income analysis, and cash-flow calculations</li><li>Proven experience improving processes or building documentation within a team</li><li>Exceptional organizational skills and attention to detail</li><li>Strong written and verbal communication skills</li></ul>Preferred Qualifications<ul><li>Experience with non-agency or non-QM investor lending </li><li>Experience in a scaling or high-growth mortgage operation</li><li>Prior experience mentoring or training junior processors</li><li>Comfort operating in a startup-style, fast-paced environment</li></ul>What Success Looks Like<ul><li>Files move efficiently with minimal defects and reduced condition cycles</li><li>SOPs and workflows are clearly documented and adopted by the team</li><li>Turn times improve as volume scales</li><li>The processing function becomes repeatable, measurable, and scalable</li><li>Cross-functional stakeholders view processing as a structured and reliable partner</li></ul>We Provide:<ul><li>Competitive compensation and benefits</li><li>Marketing and brand presence in the investor ecosystem</li><li>Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform</li><li>Exposure to a high-volume investor and SFR lending ecosystem</li></ul>Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law

Truehold

Senior Loan Processor

GreenHouseAPI

We are seeking a senior, entrepreneurial Processing Manager who not only executes loan files end-to-end with excellence, but also helps build and formalize the systems, SOPs, and infrastructure that will power the next stage of Truehold's mortgage growth. The ideal candidate thrives in fast-moving environments, takes full ownership of complex loan files, and is motivated to bring structure, consistency, and scalability to a developing platform.

Truehold is one of the nation's leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending combining institutional rigor with startup speed.This is a high-impact operational leadership role within a rapidly growing business line. We are seeking a senior, entrepreneurial Processing Manager who not only executes loan files end-to-end with excellence, but also helps build and formalize the systems, SOPs, and infrastructure that will power the next stage of Truehold's mortgage growth.The ideal candidate thrives in fast-moving environments, takes full ownership of complex loan files, and is motivated to bring structure, consistency, and scalability to a developing platform.Key ResponsibilitiesOperational Leadership & Process Development<ul><li>Design, document, and continuously improve standard operating procedures (SOPs) for loan processing</li><li>Build scalable workflows, condition management frameworks, and documentation standards</li><li>Partner with leadership to establish KPIs, SLAs, and quality control benchmarks</li><li>Identify bottlenecks and recommend process enhancements to increase efficiency and reduce defects</li><li>Assist in selecting and optimizing technology tools, lender portals, and LOS workflows</li><li>Support onboarding and training of new processors as the team grows</li><li>Help establish best practices for communication cadence and milestone transparency</li></ul> Loan Execution & Pipeline Management<ul><li>Process DSCR and investor mortgage loans from initial disclosure through closing</li><li>Review, verify, and organize borrower, property, and third-party documentation to ensure complete and high-quality loan files</li><li>Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines</li><li>Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-close</li><li>Proactively identify and resolve issues to maintain timeline integrity and closing targets</li><li>Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals</li><li>Ensure compliance with investor requirements, internal policies, and regulatory standards</li><li>Serve as a senior point of contact for loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and third-party vendors</li></ul> Required Qualifications<ul><li>4+ years of mortgage loan processing experience, with meaningful exposure to DSCR and investor loan products</li><li>Strong understanding of wholesale broker processes and lender portal submissions</li><li>Demonstrated ability to independently manage complex files and resolve underwriting challenges</li><li>Deep familiarity with investor documentation, rental income analysis, and cash-flow calculations</li><li>Proven experience improving processes or building documentation within a team</li><li>Exceptional organizational skills and attention to detail</li><li>Strong written and verbal communication skills</li></ul>Preferred Qualifications<ul><li>Experience with non-agency or non-QM investor lending </li><li>Experience in a scaling or high-growth mortgage operation</li><li>Prior experience mentoring or training junior processors</li><li>Comfort operating in a startup-style, fast-paced environment</li></ul>What Success Looks Like<ul><li>Files move efficiently with minimal defects and reduced condition cycles</li><li>SOPs and workflows are clearly documented and adopted by the team</li><li>Turn times improve as volume scales</li><li>The processing function becomes repeatable, measurable, and scalable</li><li>Cross-functional stakeholders view processing as a structured and reliable partner</li></ul>We Provide:<ul><li>Competitive compensation and benefits</li><li>Marketing and brand presence in the investor ecosystem</li><li>Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform</li><li>Exposure to a high-volume investor and SFR lending ecosystem</li></ul>Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law

Loan Processing Manager

We are looking for someone entrepreneurial and execution-driven who thrives in a fast-moving environment, takes ownership of loan files end-to-end, and is motivated to help shape and scale Truehold's mortgage processing function as the platform grows. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending, designed to combine institutional rigor with startup speed.

Truehold is one of the nation's leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending, designed to combine institutional rigor with startup speed.This role offers a competitive base salary and is a key operational hire within a growing business line. We are looking for someone entrepreneurial and execution-driven who thrives in a fast-moving environment, takes ownership of loan files end-to-end, and is motivated to help shape and scale Truehold's mortgage processing function as the platform grows.Key Responsibilities:<ul><li>Process DSCR and investor mortgage loans from initial disclosure through closing</li><li>Review, verify, and organize borrower, property, and third-party documentation to ensure complete loan files</li><li>Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines</li><li>Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-close</li><li>Collaborate closely with loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and other third-party vendors</li><li>Track loan milestones, follow up on outstanding conditions, and proactively resolve issues to keep loans moving</li><li>Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals</li><li>Ensure compliance with investor requirements, internal policies, and applicable regulatory standards</li></ul>Required Qualifications: <ul><li>2+ years of mortgage loan processing experience</li><li>Strong understanding of mortgage documentation, underwriting conditions, and closing requirements</li><li>Demonstrated proficiency with wholesale broker portals</li><li>Comfort with investor documentation, rental income, and cash-flow analysis</li><li>High attention to detail and strong organizational skills with the ability to manage several loans simultaneously</li><li>Professional written and verbal communication skills</li></ul>Preferred Qualifications:<ul><li>Experience with DSCR and real estate investor loan products</li><li>Experience with non-agency or non-QM investor lending</li><li>Experience working in a high-volume and/or scaling mortgage operation</li></ul>We Provide:<ul><li>Competitive compensation and benefits</li><li>Marketing and brand presence in the investor ecosystem</li><li>Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform</li><li>Exposure to a high-volume investor and SFR lending ecosystem</li></ul> Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law

Loan Processor

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Senior Loan Processor Truehold

Loan Processing Manager Truehold

Loan Processor Truehold

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