Communicates critical information to inter functional departments as outlined by the customer, such as customer launch dates, and special instructions to all inter functional departments; (R&D, Operations, planning, QA).Delivers solutions according to customer needs and objectives, and escalates any issues quickly. Supports all customer newness via Bill of Material and/or FG Material Master origination and development of any customer codes/accounts within the organization, inviting appropriate ancillary support as necessary, and maintaining visibility to actions, follow ups, and outcomes.