Hands-on work experience with the following: · Windows and MAC Operating systems · Clients: Windows10, Windows 11 · Support for laptop, desktops, and printers · Knowledge of Active Directory, and Azure AD · ITSM ticketing tools such as Remedy, ServiceNow · User account creation for Active Directory, Exchange Mailboxes, Distribution lists · Remote desktop connectivity applications like LogMeIn, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio · Internet browsers (e.g. Excellent communication and conversation skills (Verbal and Written) - English - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL's value and its methodology.