Serve as a benefits subject matter expert and escalation resource; oversee applicable compliance activities, audits, testing, notices, and filings; monitor budgets, vendor fees, utilization, service metrics, and team member feedback; analyze trends and recommend program, process, or service improvements; and perform other duties as assigned. Manage and develop the Benefits team, including establishing priorities, assigning work, coaching and developing team members, monitoring performance and service delivery, supporting accountability, and ensuring accurate, responsive benefits administration.