Required Education:Master''s Degree Preferred Education:Master''s Degree Terminal degree, preferably in counseling, social work, higher education, or related fields Required Experience:5+ years full-time/professional staff management and leadership experience, including at least one year of full-time experience in case management or student support services in an education setting. Beyond team and outreach management, represent the Office in cross-campus committees and partnerships, work with campus partners to build out early alert processes, extend training and consultation to NYU''s Global Sites, and identify administrative barriers that potentially slow students'' progress toward graduation.