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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. Assists in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director.

Overview:
Be inspired.  Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:  <ul><li style="margin:0in 0in 0in 0.25in">Comprehensive health benefits that start day one! </li><li style="margin:0in 0in 0in 0.25in">Student Loan Repayment Assistance & Reimbursement Programs </li><li style="margin:0in 0in 0in 0.25in">Family-focused benefits  </li><li style="margin:0in 0in 0in 0.25in">Wellness incentives </li><li style="margin:0in 0in 0in 0.25in">Ongoing mentorship, development,leadership programs…. and more!  </li></ul>

Description:
Our Ambulatory Surgery Center at Spivey Station is seeking an Outpatient Surgery Charge Nurse with Operating Room (OR) and Endoscopy experience. Our Registered Charge Nurses are integral members of inter-professional teams in hospitals and clinics that are committed to outstanding patient care. OR Scrub ENT surgical<ul><li>Plans, coordinates and directs the daily operations of the Operating room.</li><li>Supervises staff and facilitates communication between the Operating Room, Interventional Radiology, and Endoscopy to provide optimal patient and family-centered care. </li><li>Is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department. </li><li>Adept at creative problem-solving, negotiating conflict, and collaborating with others. Demonstrates insight, judgment, and clinically sound risk-taking. </li><li>Role models expert communication skills to colleagues through example. Demonstrates foresight regarding the impact of nursing care on patient outcomes based on intuition and experience. </li><li>Is recognized as an expert clinician and a leader within their area of specialty. </li><li>Completes employee conference, risk management and unit management reports within specified time frames. </li><li>Identifies the need for revision and evaluates the effectiveness of operational forms. </li><li>Provides and coordinates the resources needed within the unit to provide optimal patient outcomes. </li><li>Role models time management skills through example. </li><li>Ensures compliance and adherence with stated policies and procedures for the unit. </li><li>Remains informed of innovative clinical trends through bench marking and evidence based practice. Functions as charge nurse. </li><li>Role models delegation skills to colleagues and assist them in effective delegation utilizing the Synergy model for care. </li><li>Considered an expert and is viewed as a formal leader. </li><li>Mentors other Registered Nurses to the role and functions of Charge Nurse. </li><li>Evaluates the use of resources and cost containment activities. </li><li>Leads and coordinates team behavior between staff members and actively fosters the development of leadership skills in others. </li><li>Exhibits desire to hear and understand another's point of view. </li><li>Demonstrates and role models effective communication skills. </li><li>Takes a leadership role in building and maintaining an environment which fosters open and candid communication. </li><li>Serves as an arbitrator in resolution of conflicts between nursing staff. </li><li>Takes appropriate action to correct unacceptable communication/behavior as needed. </li><li>Takes appropriate action to counsel employees (i.e., verbal warnings for attendance & performance issues). </li><li>Coordinates unit staffing to meet the needs of the department. </li><li>Identifies one managerial problem and initiates test of change. </li><li>Actively participates in preparation of regulatory agency reviews. </li><li>Assists in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director. </li><li>Provides direction and guidance to less experienced staff concerning policies, scheduling, assignments, organizational skills and daily operations. </li><li>Evaluates the impact of policies on daily operations. Supports administrative decisions and facilitates daily operational issues with the staff. </li><li>Challenges and shapes systems on the unit and hospital wide to achieve best possible outcomes. Aware of and supports units and colleagues needs through supportive and non-judgmental behaviors. </li><li>Actively empowers and advocates for nurses. Implements innovative approaches to meet the needs of patients and families. </li><li>Identifies, recognizes and responds to the needs of unit staff to ensure that staff has the resources and tools available to meet patient and family needs. </li><li>Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Unit Director and risk management). </li><li>Addresses escalated patient issues and refers issues to Unit Director or Patient Advocate when unable to resolve. </li><li>Monitors issues and their resolution. Identifies, initiates, and collaborates to provide needed educational programs. </li><li>Develops management/ leadership focused in-service (e.g., time management, team building, conflict resolution, budget, leadership activities). </li><li>Demonstrates current evidence-based practice and disseminates information. Ensures compliance with educational requirements through scheduling, planning, and support. </li><li>Questions management practice as it relates to research. Completes performance reviews with Nurse Manager input as appropriate. </li><li>Incorporates Synergy model for care in nurse/patient assignments. </li><li>Must meet all Clinical Nurse I Employee Commitments. </li><li>Achieves points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position.</li></ul> Minimum Qualifications:<ul><li>*Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN), AND A. 12 months of recent nursing experience within the past five years, OR B. Recent completion of a re-entry nursing program. OR, 2. Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years. *Exceptions: Current LPNs employed within the Emory Healthcare (EHC) system who have completed an accredited RN program and obtain RN licensure are eligible to transition into this role while completing the RN Resident Program. Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role. </li><li>A valid, unencumbered Registered Nursing License approved by the Georgia Board of Nursing.</li><li>BLS certification</li><li>ACLS may be required for certain departments, post hire</li><li>Additional certifications may be required based on department and specialty</li></ul>Join our team today!The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. Ambulatory Surgery Center at Spivey Station <ul><li style="margin-bottom:0in">Number of Rooms: 3 Operating and 4 Minor Procedure Rooms</li><li style="margin-bottom:0in">Nursing scope of practice:GI, Physiatry, Orthopedics, General, ENT, GYN, Urology, Podiatry and Pediatrics</li><li style="margin-bottom:0in">Daily patient population:</li><li style="margin-bottom:0in">Staffing Hours: 6a-2:30p Pre op, 7a-3:30p OR and 8a-4:30p PACU. Hours may vary depending on cases and/or schedule needs. </li><li style="margin-bottom:0in">Other Info: Travel to other Emory ASC’s is REQUIRED.</li></ul>

Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Emory Healthcare

Outpatient Surgery Charge Nurse

Administrative Skills

Basic Life Support (BLS)

Budget Management

Budgeting

Calendar Management

Clinical Nursing

Communication Skills

Conference Management

Conflict Resolution

Cost Control

Endoscopy

Health Plan

Healthcare

Healthcare Providers

Hospital

Identify Issues

Leadership

Maintain Compliance

Medical Billing

Mentoring

Negotiation Skills

Nursing

Nursing Management

Operating Room Nursing

Operational Support

Operations

Operations Processes

Organizational Skills

Orthopedics

Outpatient Care

Patient Care

Pediatrics

People Management

Performance Reviews

Podiatry

Policy Analysis

Postanesthesia

Problem Solving Skills

Radiology

Registered Nurse (RN)

Regulations

Regulatory Compliance

Rehabilitation Medicine

Reimbursement

Resolve Customer Issues

Risk

Risk Management

Staff Policies

Student Loans

Team Building

Team Lead/Manager

Test Plan/Schedule

Time Management

Training/Teaching

Urology

Willing to Travel

[AW]-iCims

Overview:
Be inspired.  Be rewarded. Belong. At Emory Healthcare. Learn more about our exciting bonus opportunities, including relocation incentives paid upon offer acceptance to help with moving and upfront expenses — plus referral incentives and additional position-based bonuses designed to reward your commitment.At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Verdana Pro', 'Verdana Pro_MSFontService', sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comprehensive health benefits that start day 1 </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Verdana Pro', 'Verdana Pro_MSFontService', sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Student Loan Repayment Assistance & Reimbursement Programs </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Verdana Pro', 'Verdana Pro_MSFontService', sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Family-focused benefits  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Verdana Pro', 'Verdana Pro_MSFontService', sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Wellness incentives </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Verdana Pro', 'Verdana Pro_MSFontService', sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Ongoing mentorship, development, leadership programs...and more! </li></ul>

Description:
Job Summary: Plans, coordinates and directs the daily operations of a specific shift on a clinical unit. Supervises staff and facilitates communication with physicians and internal administrators to provide optimal patient and family-centered care. Is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department. Adept at creative problem-solving, negotiating conflict, and collaborating with others. Demonstrates insight, judgment, and clinically sound risk-taking. Role models expert communication skills to colleagues through example. Demonstrates foresight regarding the impact of nursing care on patient outcomes based on intuition and experience. Is recognized as an expert clinician and a leader within their area of specialty. Completes employee conference, risk management and unit management reports within specified time frames. Identifies the need for revision and evaluates the effectiveness of operational forms. Provides and coordinates the resources needed within the unit to provide optimal patient outcomes. Role models time management skills through example. Ensures compliance and adherence with stated policies and procedures for the unit. Remains informed of innovative clinical trends through bench marking and evidence based practice. Functions as charge nurse. Role models delegation skills to colleagues and assist them in effective delegation utilizing the Synergy model for care. Considered an expert and is viewed as a formal leader. Primary duties and responsibilities: Clinical Leadership and Mentorship: 1. Mentors other Registered Nurses to the role and functions of Charge Nurse. 2. Leads and coordinates team behavior between staff members and actively fosters the development of leadership skills in others. 3. Provides direction and guidance to less experienced staff concerning policies, scheduling, assignments, organizational skills and daily operations. 4. Completes performance reviews with Nurse Manager input as appropriate. 5. Incorporates Synergy model for care in nurse/patient assignments. Operational Management and Compliance: 1. Evaluates the use of resources and cost containment activities. 2. Coordinates unit staffing to meet the needs of the department. 3. Identifies one managerial problem and initiates test of change. 4. Actively participates in preparation of regulatory agency reviews. 5. Assists in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director. 6. Evaluates the impact of policies on daily operations. 7. Supports administrative decisions and facilitates daily operational issues with the staff. 8. Ensures compliance with educational requirements through scheduling, planning, and support. Communication, Conflict Resolution, and Advocacy: 1. Exhibits desire to hear and understand another's point of view. 2. Demonstrates and role models effective communication skills. 3. Takes a leadership role in building and maintaining an environment which fosters open and candid communication. 4. Serves as an arbitrator in resolution of conflicts between nursing staff. 5. Takes appropriate action to correct unacceptable communication/behavior as needed. 6. Takes appropriate action to counsel employees (i.e., verbal warnings for attendance & performance issues). 7. Aware of and supports units and colleagues needs through supportive and non-judgmental behaviors. 8. Actively empowers and advocates for nurses. 9. Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Unit Director and risk management). 10. Addresses escalated patient issues and refers issues to Unit Director or Patient Advocate when unable to resolve. 11. Monitors issues and their resolution. Quality Improvement and Education: 1. Challenges and shapes systems on the unit and hospital wide to achieve best possible outcomes. 2. Implements innovative approaches to meet the needs of patients and families. 3. Identifies, recognizes and responds to the needs of unit staff to ensure that staff has the resources and tools available to meet patient and family needs. 4. Identifies, initiates, and collaborates to provide needed educational programs. 5. Develops management/ leadership focused in-service (e.g., time management, team building, conflict resolution, budget, leadership activities). 6. Demonstrates current evidence-based practice and disseminates information. 7. Questions management practice as it relates to research. Commitments: 1. Must meet all Clinical Nurse I Employee Commitments. 2. Achieves points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position. Qualifications: Minimum Required: Education - Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) Experience - 2 years of recent nursing experience AND a minimum of 2 years of experience in the area of concentration. Licensure - A valid, unencumbered Registered Nursing License approved by the Georgia Board of Nursing. Certification - 1. BLS certification 2. ACLS may be required for certain departments, post hire 3. Additional certifications may be required based on department and specialty 4. If completing virtual care activities that may include multi-state practice, an active compact/multistate license (eNLC) is required within 60 days of hire. Employees in role prior to 11/09/2025 will have until their next renewal date to achieve compact status. PLAN: 1. Must meet all Clinical Nurse Employee Commitments. 2. Achieves electives/points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position. 3. Must complete UCN/SNM criteria requirements within nine (9) months of promotion or hire, including completion of Enhancing your Communication HLC#6488, completion of formal preceptor training workshop and enrollment in LEAP course. Preferred Qualifications: Education - MSN or DNP 

Additional Details:
We’re seeking a Registered Nurse to join our brand-new 5-B North Unit at Emory University Hospital — a Complex Medicine unit that is part of our exciting expansion. This RN Clinician is an experienced healthcare professional with a strong understanding of patient care. Using clinical knowledge, research, and experience, they adapt to changing situations and personalize care based on the AACN Synergy Model for Patient Care. They serve as a resource for colleagues and advocate for patients and families. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at <a href="mailto:careers@emoryhealthcare.org" target="_blank" rel="noopener">careers@emoryhealthcare.org</a>. Please note that one week's advance notice is preferred. PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs, 0-33% of the work day (occasionally); 20-35 lbs, 34-66% of the workday; (frequently); 10-20 lbs, 67-100% of the workday (constantly); Lifting 75 lbs max; Carrying of objects up to 35 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

Unit Charge Nurse / Medical Surgical / RN

American Association Critical Care Nurse (AACN)

Clinical Research

Infectious Diseases

Lift/Move 35 Pounds

Material Moving

Medicine

Operations Management

Physical Demands

Surgical Nursing

Typing

FULL_TIME

Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases. OverviewWe are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.

YEAR

Description<div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Overview</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the AAA as a polished and persuasive speaker.  </div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The successful applicant will have a hybrid work arrangement and the annual salary range for this position is based on location:</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Boston, MA | Washington DC - $93,400 - $98,900 Chicago, IL | Philadelphia, PA - $89,700 - $95,000 Johnston, RI | Houston, TX | Minneapolis, MN - $85,800 - $90,900 Atlanta, GA | Dallas, TX $84,400 - $89,300 New York, NY - $99,600 - $105,500 Charlotte, NC | Miami, FL | San Antonio, TX $79,800 - $84,500</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><div> </div><div>SUMMARY</div><div>Delivers case management services and supports the development and promotion of ICDR services, ensuring the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.</div><div> </div><div>ESSENTIAL FUNCTIONS </div><ul style="margin-top:0px"><li>Serves as primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA policies, rules, and procedures.</li><li>Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases.</li><li>Ensures confidentiality of case information and case records; adheres to the ICDR/AAA's information security and data privacy policies, procedures, and practices.</li><li>Using contract provisions of each case identify variations between the rules and the case contract to ensure consistency and appropriate case administration.</li><li>Conducts administrative conferences and facilitates preliminary hearings and evidentiary hearings.</li><li>Assists arbitrators and mediators to comply with all applicable rules and the issuance of mediator decisions and arbitral awards; evaluates arbitrator challenges and other administrative disputes between the parties and recommends appropriate action.</li><li>Recommends suitable mediators and assists parties in selecting appropriate arbitrators from ICDR/AAA's Panels based on contract requirements and/or parties' preferences.</li><li>Maintains uniform case data information and accurate records of financial information, including billing, disbursements, check requests, expenses and receivables.</li><li>Proactively identifies expectations regarding the ICDR's case management services and works closely with parties, arbitrators, and mediators to deliver timely and cost-effective services.</li><li>Communicates ICDR/AAA policies and procedures to parties and representatives.</li><li>Serves as a customer service contact and recognizes potential future business when answering general inquiries expressing interest in the ICDR/AAA and its services.</li><li>May include management of case operations and administrative support personnel, overseeing process, providing directions, and addressing case management-related issues, functions, and procedures.</li><li>Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services.</li><li>Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance.</li><li>Meets with clients and potential users when requested to educate and explore interest in ICDR services.  </li><li>Participates in seminars, programs, and conferences and attends meetings or presentations as coordinated by ICDR executive management.</li><li>Assists with the organization, logistics, and management activities of ICDR/AAA conferences.</li><li>Shares communications received on development (non-case related) and inquiries with ICDR executive management.</li><li>Recruits potential ICDR arbitrators and mediators by providing suggestions and feedback to the ICDR executive management.</li><li>Assists with developing and facilitating arbitrator training programs.</li><li>Demonstrates regular, reliable, predictable job attendance.</li><li>Attends on-site and in-person meetings and training sessions.</li></ul><div>EDUCATION & EXPERIENCE </div><div>Juris Doctorate (JD), Master of Laws (LL.M.), or equivalent combination of education and experience required. 4-6 years of relevant experience in legal, court, or alternative dispute resolution (ADR) environment.</div><div> </div><div>KNOWLEDGE, SKILLS, & ABILITIES</div><ul style="margin-top:0px"><li>In-depth knowledge of international arbitration and mediation rules, procedures, and case management best practices.</li><li>Excellent written and verbal communication skills, including the ability to effectively interact with parties, counsel, neutrals, and colleagues.</li><li>Strong organizational and time management skills to handle multiple cases, meet deadlines, and deliver quality service.</li><li>Analytical and problem-solving skills to assess case issues, recommend solutions, and make sound decisions.</li><li>Proficiency in case management systems, legal research tools, Microsoft Office applications, and ability to adapt to new technologies.</li><li>Fluency in Spanish preferred.</li></ul></div>

American Arbitration Association Inc.

Director, ICDR

Accounts Receivable

Analysis Skills

Best Practices

Billing

Business Development

Business Growth

Case Management

Check Processing

Conferences

Contract Requirements

Customer Relations

Customer Support/Service

Disbursements

Information/Data Security (InfoSec)

Legal Research

Logistics Management

Microsoft Office

Multilingual

Nonprofit

Persuasion Skills

Presentation/Verbal Skills

Prism

Privacy Controls

Service Delivery

Spanish Language

Training Program

Writing Skills

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Outpatient Surgery Charge NurseEmory Healthcare

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