The candidate will serve as a trusted advisor to BFSI clients and will own end-to-end solution strategy across customer acquisition, servicing, disputes, fraud, collections, claims, and digital support journeys, working closely with Sales, Delivery, and Industry leadership. Hands-on exposure to CRM/CX platforms such as Salesforce, Microsoft Dynamics, Pega, ServiceNow, Genesys, NICE, Five9, WFM, QA, analytics, knowledge management, conversational AI, fraud operations tools, and automation platforms.