This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical/mechanical repairs, inspection, retrofits, firmware and software updates,, cleaning, testing and return to service, verifying operation of the device/solution in the customers environment. Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc.) Records hours worked onsite and travel time/mileage per company policy.