The Division of Pulmonary, Critical Care, & Sleep Medicine at Beth Israel Deaconess Medical Center (BIDMC) has over 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving.