These include: working in shifts, including evenings, weekends, and holidays, as resorts operate around the clock to accommodate guests, working indoors in a well-lit, climate-controlled lobby or reception area, extensive face-to-face and phone interactions with guests, which can be both enjoyable and challenging, a fast-paced and high-stress area, especially during peak check-in and check-out times, and prolonged standing. Share Front Desk / Guest Experience Agent on LinkedIn Tweet Front Desk / Guest Experience Agent Share Front Desk / Guest Experience Agent on Facebook Share Front Desk / Guest Experience Agent via Email.