Evaluates when AI, automation, low-code, integration, or process changes are appropriate; uses trusted data sources with proper access controls; addresses privacy, cybersecurity, accessibility, records management, and responsible AI requirements; and builds prototypes and proofs of concept that establish a clear path to production. Facilitates discovery sessions, interviews, and workshops with process owners, subject matter experts, and technical teams, and documents current-state and future-state processes using process maps, workflows, use cases, and supporting narratives.