Relationship Skills: welcoming, genuine, hopeful, nurturing, determinedCommunication Skills: efficient verbal and written skills, polite telephone etiquette, listening skillsMember Service Skills: customer service, sales, or related experience; ability to effectively relate to diverse groups of people from all social and economic segments of the communityComputer Skills: general computer knowledge, typing abilityCertifications: CPR/AED, First Aid, New Staff Member Orientation (NSMO) within 90 days of hire WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. ESSENTIAL FUNCTIONS: WELCOME: Smile, greet members by name, introduce yourself, be approachable, form relationships, use 10-5-1 rule for acknowledging everyoneCONNECT: Ask questions, share a story, introduce members to other staff and other members, engage in meaningful conversations, build relationshipsSUPPORT: Know members goals, affirm and encourage them, wish them wellINVITE: Share opportunities to get involved and give back to the communityProvide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.