Help Desk Tier 1 Zp Group LlcHelp Desk Tier 1Baltimore, MD$45,000–$60,000 / yearThe Help Desk Associate is responsible for troubleshooting, documenting, escalating, and resolving incidents while delivering exceptional customer service in a fast-paced environment supporting a large user base. The ideal Help Desk Associate is a customer-focused IT professional with strong troubleshooting skills, experience supporting Windows-based environments, and the ability to effectively manage multiple priorities.
Technical IT Support – Help Desk Avyanna Technologies CareersTechnical IT Support – Help DeskBethesda, MarylandSuccess in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience. Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field and 1 year of relevant IT experience OR an Associate's degree in Computer Science or Information System, business, mathematics or related field and 3 years of relevant IT experience.
NewInformation System Security Officer - Jr. CACI International Inc.Information System Security Officer - Jr.Washington, DC$72,700–$149,200 / yearThis position requires following the Information Systems Security Officer (ISSO) Guide when developing, updating, or reviewing required security artifacts and tracking and suggesting technologies, processes, and practices designed to protect networks, devices, programs, and data from malicious attack, damage, or unauthorized access. Serving as a point of contact for technical cybersecurity matters related to quantifying technical risk, the Junior ISSO will execute Risk Management Framework activities for ATO decisions, ensure confidentiality, integrity, and availability of FEMA Information Systems, and implement security controls throughout the system lifecycle.
Service Desk Technician II Terrestris Global SolutionsService Desk Technician IIWashington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Program Manager Strategic Operational SolutionsProgram ManagerAshburn, VAFull timePreferred:PMP (Project Management Professional)HDI Support Center DirectorHDI Support Center ManagerLean Six Sigma Green Belt or higherCertified Scrum Master (CSM)Expert knowledge of ITIL-based service management principles. The Program Manager provides strategic oversight of all contract activities and ensures compliance with contractual requirements, service level agreements (SLAs), security requirements, transition activities, staffing commitments, quality management processes, continuity of operations planning, and customer satisfaction objectives.
Systems Admin L2 Jovian ConceptsSystems Admin L2Annapolis Junction, Annapolis JunctionConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Information System Security Officer Vets HiredInformation System Security OfficerAnnapolis Junction, Maryland1+ years of experience in utilizing security relevant tools, systems, and applications in support of Risk Management Framework (RMF) to include: NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS. We currently seeking a Cybersecurity Information System Security Officer (ISSO) to support Department of Defense (DoD) and Special Access Program (SAP) activities in Annapolis Junction, MD.
NewSystems Engineering, TS/SCI w/Poly Peraton IncSystems Engineering, TS/SCI w/PolyAnnapolis Junction, MD$146,000–$234,000 / yearProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Help Desk Technician - Tier II - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Help Desk Specialist I - Tier 1 Support TEEMAHelp Desk Specialist I - Tier 1 SupportAshburn, VA$48,000–$50,000You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.
Mid Analyst ARCTICOM LLCMid AnalystQuantico, VAPart timeOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Information Systems Manager - TS/SCI w/ Poly GD Information TechnologyInformation Systems Manager - TS/SCI w/ PolyAnnapolis JunctionManager will lead the Operations/Capabilities Service Desk/Tier 1 team and will be responsible for the following: Manages approximately 100 team members to include Tier 1 Phone, Live Chat Agents, Web Queue, Telephone Operators and VTC Schedulers with a strong emphasis on training. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist Indigo IT LLCHelp Desk SpecialistWashington, DCThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Systems Administrator / Helpdesk Support PeratonSystems Administrator / Helpdesk SupportChantilly, Virginia$112,000–$179,000 / yearFull timePeraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan. Responsibilities: Peraton is looking for a Systems Administrator / Help Desk Support Specialist to deliver hands-on technical support, system administration, and troubleshooting that keeps mission-critical infrastructure running reliably and securely for end users.
Information Systems Security Engineer (ISSE) Helm Point SolutionsInformation Systems Security Engineer (ISSE)MarylandWe’re seeking experienced Information Systems Security Engineers (ISSEs) to support vital intelligence operations that directly impact national security. Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation’s most critical systems and infrastructure.
Information Systems Security Engineer (ISSE)-TS/SCI w/Poly PeratonInformation Systems Security Engineer (ISSE)-TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timeAs an Information Systems Security Engineer (ISSE), you will play a key role in securing complex systems, ensuring compliance with federal cybersecurity frameworks, and protecting sensitive information. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Senior Security Analyst Vulnerability Management Compass Pointe ConsultingSenior Security Analyst Vulnerability ManagementBethesda, MDSkilled at bridging gaps between program staff, executives, technology teams, and external security vendors to successfully achieve organizational security objectives with a demonstrated ability to align technical, security, and business stakeholders across the organization. Desired Qualifications: Experience with scripting and automation (e.g., Python, PowerShell) to automate scanning tasks, reporting, and API integrations; administration and operation of security scanning and vulnerability management platforms such as Nessus.
Information Systems Security Officer (ISSO) AMERICAN SYSTEMSInformation Systems Security Officer (ISSO)Quantico, VirginiaFull timeThis role is responsible for helping maintain system authorizations, supporting RMF activities, reviewing access requests, coordinating with stakeholders, tracking vulnerabilities and incidents, and ensuring systems remain compliant with applicable Federal, DoW, DoN, and Marine Corps cybersecurity requirements. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
IT Administrator (Deskside Support Specialist) ExpressionIT Administrator (Deskside Support Specialist)Washington, DC$90,000–$104,000In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program.