Responsibilities may include reviewing financial aid appeals, evaluating and scoring endowed scholarship applications, reviewing donor acknowledgment and thank-you correspondence, conducting FAFSA presentations and outreach activities, supporting student loan default prevention and management initiatives, processing scholarship payments, completing verification reviews, conducting professional judgment evaluations, awarding and packaging financial aid, assisting with veteran education benefit processing, and providing support for other departmental programs and services. Provide comprehensive financial aid counseling and customer service to current, prospective, and former students and their families through multiple communication channels, including in-person, telephone, email, text, and other student engagement platforms.