Responsibilities include but are not limited to : Leadership & Management : Provide weekly supervision to Intake Specialists, Case Managers, temporary staff, and interns, with a focus on coaching, performance management, and professional development; Facilitate team meetings to strengthen communication, alignment, and collaborative problem‑solving; Oversee day‑to‑day operations to ensure effective service delivery, coordinated workflows, and timely resolution of issues; Develop and maintain staffing plans and coverage for traditional Reset and same‑day programming; Collaborate with diversion leadership to refine policies and operational practices that improve efficiency, clarity, and consistency across teams; Monitor team performance and participant trends, implementing strategies to close gaps and improve outcomes; Provide real‑time guidance and escalation support for complex cases, operational challenges, and stakeholder concerns; Manage team caseloads by assigning/reassigning cases to team members; Collaborate with the Center’s Court Reform team and other Center Project sites to ensure alignment, cross‑site coordination, and application of shared best practices; Collaborate with diversion program leadership on cross-program initiatives, coverage needs, special projects, and piloting new initiatives; and. Participant Engagement : In collaboration with the Director of Diversion Services and Clinical Supervision, develop and deliver new group‑based programming for Project Reset participants; Provide referrals addressing needs such as substance use, mental health, trauma, housing, and employment; Ensure participants are connected with legal counsel to address court‑related issues and potential collateral consequences; Conduct outreach, intake, case management sessions, and facilitate group programming; Provide participants with documentation reflecting program completion and case resolution; and.