Working under the supervision of the Assistant Director of One Stop for Financial Aid as part of the Student Services team to complete assigned tasks, the Student Success Specialist is responsible for the following: Provides exemplary customer service through answering questions, providing interpretations and relevant or proactive suggestions on matters related to admission, registration, financial aid, orientation and general University policies and procedures for students, families, faculty and staff through a variety of means such as phone, e-mail, and in-person. The Student Success Specialist (Student Services Program Assistant 2) position is primarily focused on providing exemplary customer service in a high-traffic public area while participating in several high-level, detailed projects concerning financial aid, admission, and registrar functions.