Call Center Report Analyst ITCON ServicesCall Center Report AnalystVienna, VAThe Reports Analyst plays a critical role in translating contact center data (calls, emails, performance metrics) into meaningful insights for both internal leadership and Federal stakeholders. This role ensures that accurate, timely, and actionable data is available to support decision-making, monitor contract compliance, and drive continuous improvement.
Call Center Staff ITCON ServicesCall Center StaffVienna, VARemoteAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively.
Call Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within a government contact center.
Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Web Application Support Specialist Dunhill Professional Search of Wilmington, Inc.Web Application Support SpecialistWashington, DC$32.55–$36.06 / hourFull timeJob Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Inside Sales Representative Pj FitzpatrickInside Sales RepresentativeBowie, MDRemote$16–$18As an Inside Sales Representative, you’ll be the first point of contact for homeowners, helping them connect with our sales team while delivering exceptional customer service . Location: Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland, Virginia, DC, New Jersey, or New York.
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.
Pre-Analytical Assistant LancesoftPre-Analytical AssistantBaltimore, MD$16Performance task proficiency includes but is not limited to the following manual functions: - sorting- racking- pickup and delivery of specimens to the laboratory- specimen storage [this position might also be trained to run the sorters in archive mode]- centrifugation- aliquoting, X-ray machine. Job Accountabilities Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and develops an understanding of how all the functions in Tech Ops and Specimen Processing work together and how they impact Technical departments and result quality.
Receptionist LancesoftReceptionistWashington, DC$22The role consists of typical receptionist duties including answering the phones, responding to emails, greeting guests, booking and maintaining the conference room schedule, and ordering food/catering for meetings. There will also be some light administrative tasks required including entering invoices and occasional work within Microsoft Excel.
NewCommunity Outreach Assistant City of BaltimoreCommunity Outreach AssistantBaltimore, MD$15–$30 / hourThe Office of the Baltimore City Council President innovates, advocates, and delivers results across City government and neighborhoods so that residents, business owners, and visitors champion Baltimore as the best place to visit, live, work, and play. Mission Statement: To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.
Greeter / Counter Desk Attendant BowleroGreeter / Counter Desk AttendantEllicott City, Maryland$15–$18 / hourWith over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
Senior Client Manager, Business Insurance Marsh McLennanSenior Client Manager, Business InsuranceHunt Valley, MarylandAs our Senior Account Manager on the Business Insurance team, you will manage relationships with clients, prospects, client teams and producers to provide best in class service and drive growth. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
Customer Experience Specialist (Retail Associate) DiventuresCustomer Experience Specialist (Retail Associate)Vienna, VASolve Problems Face-to-Face: Handle customer inquiries and logistical challenges with grace, turning potential hiccups into great service experiences. Here's what makes you stand out:A magnetic, friendly personality that makes customers feel instantly comfortable shopping for new gear.
Medical Oncology Front Desk Receptionist United Urology GroupMedical Oncology Front Desk ReceptionistColumbia, MarylandWe deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
Design Sales Specialist/Home Stylist, Part Time Flex, Annapolis - Pottery Barn Williams-Sonoma, Inc.Design Sales Specialist/Home Stylist, Part Time Flex, Annapolis - Pottery BarnAnnapolis, MD$17–$20 / hourUtilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales. For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required.
inside sales GMSinside salesSpringfield, VirginiaInside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.
Workforce Benefits Sales Consultant - Broker Distribution (Maryland) Pacific LifeWorkforce Benefits Sales Consultant - Broker Distribution (Maryland)MarylandRemoteAs Workforce Benefits Sales Consultant - Broker Distribution you’ll play a key role in the startup and long-term success of this business by working with leaders in the Workforce Benefits division to meet established goals and objectives. Maintain strong connections with underwriting, product, pricing, regulatory compliance, and actuarial pricing teams to ensure alignment on critical deliverables with your broker relationships.