Own the capability design for hardware fulfillment — provisioning, warehouse and inventory management, returns, and warranty — and for Hire to Retire, including onboarding, self-service, HR helpdesk, absence, and performance management, partnering with the Supply Chain, Fulfillment Operations, HR, and People Operations teams who run them. Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.