Design, deploy and support 365 Services including Microsoft Teams, Exchange Server and Exchange Online, Sharepoint, OneDrive, Enterprise Mobility and Security (EM&S) services, Microsoft Azure, Active Directory, Azure Active Directory (AAD), Configuration Manager, InTune, etc. Serve as a point of escalation for team member's issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.