Adopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes, problem tickets are entered and resolved in order to minimize reoccurrence of incidents that impact end user productivity and availability, and service level agreements are defined for all infrastructure services that our businesses depend upon. The senior manager position coordinates highly-technical, diverse, and geographically distributed IT professionals including managed service providers (MSPs), business partners, business/facility IT, application developers, project managers, and vendors to deliver and support IT solutions which meet business needs.