Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participants experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. Critical areas of expertise include: Knowledge of computers and ability to learn software applications Excellent verbal, interpersonal and problem-solving skills Working well in team environment Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events.