Working closely with business stakeholders, leadership, architects, developers, contact center teams, and external vendors, this individual will play a key role in advancing Rotech's business transformation initiatives across the Salesforce ecosystem, including Service Cloud, Service Cloud Voice, Omni-Channel, Knowledge, Agentforce, and related technologies. Collaborate with product owners, project managers, architects, developers, database teams, vendors, and business leaders to create scalable solutions, process models, architecture diagrams, prototypes, reports, dashboards, and supporting documentation.