You own the future-state operating model, end-to-end process design, business capabilities, roles, decision rights, jobs-to-be-done, personas, journey maps, business requirements, value mapping, business-side backlog integrity, stakeholder alignment, change strategy, communications, training strategy, readiness, adoption measurement, and benefits traceability. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building.