The Manager is responsible for the overall operation and performance of the Hotline & Advocacy service area, including staff supervision, 24-hour crisis hotline operations and coverage, advocacy services, crisis response, staff training, quality assurance, client documentation, compliance, community collaboration, and achievement of program and grant objectives. Communicate openly and clearly, both orally and in writing, modeling leadership and team work; make logical decisions that are reflective of the philosophy, mission and management style of the agency and that benefit the shelter and/or the agency as a whole.