This role provides leadership to supervisors and field technicians, serves as the primary relationship manager for local business and clinical leaders, manages escalations, staffing, budgets, and service metrics, and drives accountability for SLA performance, device lifecycle management, endpoint support, and service quality. They should demonstrate a proven ability to build high-performing teams, influence executive and business stakeholders, drive accountability, and lead transformational initiatives involving endpoint management, collaboration technologies, workplace services, and process improvement.