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Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables. Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content.

Job Title: Diagnostic Engineer /Customer Service Technical Content author 
Location: 
Woodridge, Illinois 
Onsite/ Remote: Day 1 Onsite at customer location 
Job Description: Diagnostic Engineer /Customer Service Technical Content author 
Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership 
Experience in automotive/truck support aftermarket services 
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly. 
Prior hands on automotive/diesel experience working with step based published diagnostics 
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.) 
Comprehends dealer facing step-based diagnostics 
Willingness to get to the root cause of the problem 
Willingness to identify problems while also proposing solutions 
Communicate effectively through phone, email, or chat 
Wanting to make a difference and challenge the process 
Being well organized and tracking identified items inside a repository 
Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables 
Ability to multitask, prioritize tasks, and interface with many personalities 
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level 
Experience with vehicle recalls and provide corrective action plans 
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content 
Strong Technical Diagnostic Step Based Understanding 
Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma) 
Strong Attention to Detail (Comparing, Investigating, Identifying) 
Customer Focused (What's The Right Thing To Do) 
Good understanding of Agile environment 
Excellent verbal and written communication skills 
To work with cross-functional Teams 
Ability to Multi-task on various projects 
Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote 
Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line) 
Understanding of structured authoring (DITA) and basic knowledge of Arbortext 
Knowledge of automotive system theory, in any or all the following areas: 
Electronic and electrical fundamentals 
Mechanical procedures 
Modern automotive systems 
“*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. 
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at 
*** 
.”

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