p>SKILLS: • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills • Excellent communication, collaboration, and problem-solving skills for technical and non-technical stakeholders • Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) • Skilled in architecting and maintaining complex automation solutions across workflow, RPA, and integration layers • Strong attention to detail, documentation practices, and commitment to continuous learning • Strong customer service skills and phone and e-mail etiquette. KNOWLEDGE: • Advanced understanding of enterprise automation, workflow orchestration, and system integration concepts, including low-code/no-code development and RPA principles • Hands-on experience with automation tools (Microsoft Power Automate, UiPath, Decisions, Blue Prism) • Proficiency in scripting and programming languages (Python, PowerShell, SQL, Java) for connectors and custom automation • Familiarity with AI/ML concepts applied to intelligent automation and process optimization • Strong understanding of Microsoft 365, Power Platform, and cloud data services (Azure Data Factory, Microsoft Fabric).