Nashville, TN30+ days ago
Participate in major events and/or large problem efforts between multiple divisions, vendors, and ITG resources Actively participate in and provide oversight to communications needs and expectations for customers and stakeholders What qualifications you will need: Bachelors Degree, Master's preferredSeven or more years of relevant experienceThree or more years experience in managementOne or more years of Healthcare experience preferredFive or more years' experience in Information TechnologyLicenses, Certifications and TrainingSix-Sigma Green BeltKnowledge, Skills, Abilities, Behaviors:Exceptional interpersonal skills to interface with all levels of the organization Required Results oriented with an eye towards business results as the objective of automations Required Exceptional written and verbal communication skills Required Exceptional customer service skills in a team-oriented, collaborative environment Required Demonstrated excellent analytical skills and problem solving abilities Required Demonstrated experience with process improvement/re-engineering Preferred Demonstrated leadership skills in dealing with peers and associates Required Demonstrated ability to effectively direct and achieve a multitude of objectives simultaneously Required Demonstrated ability to successfully manage vendor relationships Required Demonstrated excellent project management leadership abilities including managing complex projects and utilizing project management tools Required In-depth knowledge of Information Systems for healthcare or a related industry Required In depth knowledge of all applicable systems as assigned Required Proven managerial and administrative skills Required Ability to make independent decisions Required Ability to judge problem severity and use discretion in obtaining services as needed Required Proven ability to effectively navigate a highly matrixed organization Required Willingness to take appropriate risks in order to capitalize on opportunities Required Proven ability to remove barriers and enable teams to complete objectives Required Proven ability to quickly earn the trust of sponsors and key stakeholders, lead and inspire teams, set direction and approach, resolve conflict, deliver touch messages with grace, execute with limited information and ambiguity Required Experience in running and developing Agile teams Required Knowledge of architectural principles Required Ability to leverage technical metrics to drive effective business decisions Required Experience with various resource models such as managed services and staff augmentation models Preferred Experience in partnering with and leading internal and external technology resources in solving complex business needs Required Knowledge of industry technology language development trends Required Knowledge of microservices architecture and distributed systems Preferred Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Ensure ongoing training mechanisms are in place and ensure procurement of new resources to meet identified needs Lead efforts to develop and/or optimize existing processes and proceduresLed efforts in aligning tactical and strategic efforts with business expectations in congruence with department guidelines and parameters Relationship Management and Interdepartmental Support Builds relationships and works closely with business lines, ITG development teams, ITG leaders, vendors, professional organizations, consultants, and staff Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area managed to ensure effectiveness, efficiency, and servant leadership Utilizes relationships and data analytics to ensure automation stakeholders have visibility into program health, customer challenges, and issue escalations with a goal towards raising the collective level of excellence Works with automation stakeholders to build community of practice focused on shared experiences and peer learning Maintains relationship with Lean Six-Sigma community and Process Innovation team for automation support and opportunities Incident Response and CommunicationsProvide after-hours management on-call support including weekends and holidays as needed Provide management level support for situations involving critical service impact Provide oversight and technical expertise to staff and other business partners involved in the process of supporting high complexity or escalated issues.