Bachelor''s degree or equivalent professional experience• 7+ years of progressive experience in instructional design, corporate training, or organizational learning; with demonstrated leadership of complex, multi-stakeholder training programs• 7+ years of experience providing enterprise-level end-user technology support in a professional or higher education environment• 7+ years of experience designing and maintaining procedural documentation and knowledge management systems at scale• Demonstrated experience supporting or leading training initiatives tied to large-scale technology implementations (ERP, SIS, HRIS, or equivalent enterprise systems)• Expert-level proficiency in virtual training platforms and synchronous/asynchronous learning modalities• Advanced proficiency in Microsoft Office Suite; comfort working across multiple enterprise platforms simultaneously• Exceptional written and verbal communication skills, with proven ability to translate complex technical content for non-technical audiences• Strong project management instincts; self-directed, deadline-driven, and effective in fast-moving implementation environments• Demonstrated commitment to diversity, equity, and inclusion in learning design and facilitation practice. Experience in higher education, particularly within academic affairs or faculty administration contexts• Instructional design, training, or change management certification (e.g., ATD CPLP, Prosci, SHRM, or equivalent)• Experience with faculty information systems (Interfolio preferred) or comparable faculty lifecycle management platforms• Familiarity with learning management systems (Canvas, Blackboard, or equivalent)• Experience with content management systems (Drupal or equivalent)• Exposure to ERP systems and large-scale institutional technology transformation projects.