Skilled nursing services include but not limited to patient assessment, evaluation, and case management of medical needs of the patients; the performance of prescribed medical treatment for pain and symptom control; and the provision of emotional support to both the patients and their families. After making a conditional offer and running a background check, if Heart of Hope is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.