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As a member of Epic Customer Support, theCustomer Support Representative will act as a front-line liaison for Epic E1000 owners and authorized service centers by coordinating customer communications, managing service timelines, and supporting maintenance logistics. This role blends technical support awareness with strong administrative and customer service skills to ensure a seamless ownership and service experience.

WHO WE AREEpic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities.We're seeking talented and creative individuals who are interested in pursuing a career in the aerospaceindustry.WHAT YOU'LL DOAs a member of Epic Customer Support, theCustomer Support Representative will act as a front-line liaison for Epic E1000 owners and authorized service centers by coordinating customer communications, managing service timelines, and supporting maintenance logistics. This role blends technical support awareness with strong administrative and customer service skills to ensure a seamless ownership and service experience. Other expectations may include:<ul><li>Coordinate communication between aircraft owners and service centers throughout maintenance events</li><li>Generate and distribute quotes, work orders, and invoices</li><li>Track inspection due dates, logbook entries, and regulatory compliance</li><li>Manage and route AOG support requests, following through on logistics</li><li>Assist in onboarding new owners, including documentation and training program access</li><li>Escalate technical concerns to appropriate internal departments (Field Support, Engineering)</li><li>Document service history and customer touchpoints in the CRM system</li><li>Support warranty tracking and submission workflows</li></ul>WHAT YOU BRING TO THE TEAM<ul><li>2+ years in aviation-related customer service, aircraft maintenance admin, or aviation-related operations</li><li>A&P license is highly desirable</li><li>PT6 or turbine experience is highly desirable</li><li>Aviation background (especially General Aviation or maintenance support)</li><li>Strong communication and organizational skills</li><li>Comfortable interfacing with aircraft owners/operators and technical staff</li><li>Detail-oriented, self-directed, self-motivated, and prompt</li><li>Strong time management skills</li><li>Friendly personality and good communication skills</li><li>Ability to stay organized and deliver in a fast-paced environment</li><li>Basic computer skills</li><li>Must be authorized to work in the U.S. for any employer without sponsorship now or in the future</li></ul>WHAT'S IN IT FOR YOU<ul><li>Competitive wages depending on experience</li><li>Shift:Monday - Friday, 7:30 am to 4:00 pm</li><li>On-the-job training and advancement opportunities</li><li>2 weeks of paid time off accrued each year</li><li>7 paid holidays per year</li><li>Paidholiday timeoff between Christmas Day and New Year's Day</li><li>Discretionary year-end bonus</li><li>100% paid Health, Vision, and Dental benefits for employees & 50% for dependents</li><li>401K retirement plan with a 3% matching program</li><li>Company-provided work shirts</li><li>Pay increases based on performance</li><li>Access to the Epic Aircraft Flying Club</li><li>Friendly team environment and fun company events</li><li>Note: Relocation assistance is not provided for this position</li></ul>Epic Aircraft does notaccept3rd party agency staffing/hiring solicitation requests

Epic Aircraft

Aviation Customer Support Specialist

A & P Certificate

Administrative Skills

Aircraft Maintenance

Aircraft Piloting

Aviation Industry

Billing

Communication Skills

Computer Skills

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Documentation

Logistics

On Site Support

Onboarding

Organizational Skills

Performance Management

Recruiting/Staffing Agency

Regulatory Compliance

Technical Support

Time Management

Training Program

AcquireTM

Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities. Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft.

JOIN OUR TEAM - EPIC AIRCRAFT IS HIRING!Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities.We're seeking talented and creative individuals who are interested in pursuing a career in the aerospaceindustry.If you'd like to be considered for opportunities not listed on our website, please feel free to apply here! We'd love to hear from you. Full-Time Benefits Include:<ul><li>Competitive wages</li><li>Entry-Level positions provide a path for you to grow into an Aerospace Career</li><li>Paid time off</li><li>Paid holidays</li><li>Paid week off between Christmas Day and New Year's Day</li><li>Shift differential for Afternoon (Graveyard)shift - More $$!</li><li>Four 10's for Afternoon shift</li><li>Discretionary year-end Bonus</li><li>100% Paid health, vision, and dental benefits for employees & 50% for dependents</li><li>401kretirement plan with a 3% matching program</li><li>Pay increases based on performance</li><li>On-the-job Training and Advancement Opportunities</li><li>Friendly team environment</li><li>Fun company events</li></ul>Epic Aircraft does notaccept3rd party agency solicitation requests for any positions

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Aviation Jobs in Bend, OR

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Aviation Customer Support Specialist Epic Aircraft

Launch Your Career in Aviation! Entry Level Up to Experienced Epic Aircraft

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