Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. Provide technical guidance to technicians on complex repairs, follow established ISO procedures, support training activities, and act as a liaison between technicians and Engineering during chronic investigations, including leading initial reviews of returns.