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From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. • Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, andsafety of others. Responsibilities Essential Job Functions: • Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers • Associate will strive for at least five items in the bag while ensuringthat contents or items are not damaged. • Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper). • Associate will assist in removing customer's merchandise from bottom of bascart for checkout. • Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car. • Perform basic shelf conditioning. • Inform customers of grocery specials. • Return merchandise to store shelves. • Gather bascarts and return them to designated areas. • Clean spills, collect and pick up trash inside store and parking lot. • Clean all areas inside and outside of store. • Handle and assemble seasonal merchandise. • Understand the store's layout, locate products, and conduct price checks for cashiers. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management. • Adhere to all food safety regulations and guidelines. • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store • Adhere to all local, state and federal laws, and company guidelines. • Ability to work cooperatively in high paced and sometimes stressful environment. • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. • Ability to act with honesty and integrity regarding customer and business information. • Ability to follow directions and seek assistance when necessary to resolve customer and business issues. • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. • Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Position Qualifications: <ul><li>Customer Service skills</li><li>Effective communication skills</li></ul>Desired Previous Job Experience<ul><li>Retail Experience is preferred but not necessary</li></ul>About Us From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:<ul><li>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.</li><li>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.</li><li>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.</li><li>Valuable associate discounts on purchases, including food, travel, technology and so much more.</li><li>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.</li><li>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.</li></ul>For more information about benefits and eligibility, please visit our Benefits Page!

Kroger

Courtesy Clerk/Grocery Bagger

Best Practices

Collective Bargaining

Communication Skills

Corporate Law

Customer Experience

Customer Support/Service

Diversity

Federal Laws and Regulations

Food Purchasing

Food Safety

Grocery Stores

Health Plan

Housekeeping/Cleaning

Prescription Drugs

Preventative Maintenance

Problem Solving Skills

Product Pricing

Recipe Development

Regulations

Resolve Customer Issues

Retail

Retail Management

Safety Compliance

Safety Process

Safety/Work Safety

Sales

Special Needs

State Laws and Regulations

Training Program

Waste/Garbage/Recycle Collection

Hire Recruits

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. · Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.RESPONSIBILITIES Essential Job Functions:· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.· In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.· Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.· In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.· E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.· Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.· Adhere to local, state, and federal laws, food safety procedures, and company guidelines.· Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.· Read and follow directions given in the note section· Ensure quality and freshness of all items chosen· Communicate with customers via a portable phone and respond to calls in a professional and timely manner· Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars· Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.· Process the orders through the point of sale (POS) system· Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock· Maintain organization and cleanliness of staging areas and equipment· Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor· Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair· Perform required opening and closing procedures· Assist in training new e-Commerce team members· Meet/exceed productivity standards· Ability to work cooperatively in high paced and sometimes stressful environment.· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.· Ability to act with honesty and integrity regarding customer and business information.· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.· Must be able to perform the essential job functions of this position with or without reasonable accommodation.QUALIFICATIONS Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier </li></ul>

Kroger Family Of Companies

Online Grocery Pick-Up Clerk

Automotive Industry

Loading/Unloading

Mathematics

Online Shopping

Order Delivery

Payment Processing

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Telephone Skills

Time Management

Writing Skills

eCommerce

Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need. · Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.RESPONSIBILITIES Essential Job Functions:· Grocery Clerk helps customers discover new items or products they inquire about.· Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.· Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.· Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.· Recommend grocery items to customers to ensure they get the products they want and need.· Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.· Label, stock, and inventory department merchandise.· Report product ordering/shipping discrepancies to the department manager.· Stay current with present, future, seasonal and special ads.· Adhere to all food safety regulations and guidelines.· Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.· Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.· Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.· Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.· Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.· Notify management of customer or employee accidents.· Ability to work cooperatively in high paced and sometimes stressful environment.· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.· Ability to act with honesty and integrity regarding customer and business information.· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.· Must be able to perform the essential functions of this position with or without reasonable accommodation.QUALIFICATIONS Minimum Position Qualifications:<ul><li>Customer Service skills</li><li>Effective communication skills</li><li>Knowledge of basic math (counting, addition, and subtraction)</li></ul>Desired Previous Job Experience:<ul><li>Customer Service skills</li><li>Retail experience </li></ul>

Grocery Clerk

Customer1

Meet Sales Quota

People Management

Quality Assurance

Quality Metrics

Quality Monitoring

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Courtesy Clerk/Grocery Bagger Kroger

Online Grocery Pick-Up Clerk Kroger Family Of Companies

Grocery Clerk Kroger Family Of Companies

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