Desirable QualicationsHands-on experience configuring and developing ServiceNow Service Operations Workspace (SOW) using UI Builder, including workspace pages and components, user experience configuration, AI/Now Assist capabilities, and Employee Service Center (ESC).Hands-on experience with ServiceNow Otto, AI Agents, and Model Context Protocol (MCP) capabilities, including configuring and developing AI-driven workflows, agentic automation, and governed integrations between ServiceNow and external AI agents, tools, and enterprise systems. DT provides services through our core areas of IT Excellence:IT Project Management OfficeEnterprise Application ServicesCloud Center of ExcellenceIT Operations and Support including the Service Desk and NOCCity Infrastructure including the Network, Telcom and Data CentersOffice of Cybersecurity including Cyber Defense, Identity Management and Disaster RecoveryPublic Safety Systems and Municipal Broadband FiberSFGovTV Broadcasting ServicesIT Finance and Administration ServicesEmerging TechnologiesWhy Join Us?