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Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

<h5>Online Grocery Pick-Up Clerk </h5><p>Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at storefor pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. </p><h5>Responsibilities </h5><p><strong>Essential Job Functions:</strong></p><ul><li>Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. </li><li>In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. </li><li>Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. </li><li>In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. </li><li>E-Commerce team including Online Grocery Pick-Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. </li><li>Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. </li><li>Adhere to local, state, and federal laws, food safety procedures, and company guidelines. </li><li>Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. </li><li>Read and follow directions given in the note section </li><li>Ensure quality and freshness of all items chosen </li><li>Communicate with customers via a portable phone and respond to calls in a professional and timely manner </li><li>Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars </li><li>Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. </li><li>Process the orders through the point of sale (POS) system </li><li>Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock </li><li>Maintain organization and cleanliness of staging areas and equipment </li><li>Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor </li><li>Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair </li><li>Perform required opening and closing procedures </li><li>Assist in training new e-Commerce team members </li><li>Meet/exceed productivity standards </li><li>Ability to work cooperatively in high paced and sometimes stressful environment. </li><li>Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. </li><li>Ability to act with honesty and integrity regarding customer and business information. </li><li>Ability to follow directions and seek assistance when necessary to resolve customer and business issues. </li><li>Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. </li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation. </li></ul><h5>Qualifications </h5><p><strong>Minimum Position Qualifications:</strong></p><ul><li>Ability to work without supervision </li><li>Ability to read shelf tags </li><li>Basic math skills (i.e., counting, addition, and subtraction) </li><li>Excellent oral/written communication skills </li></ul><p><strong>Desired Previous Experience:</strong></p><ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier </li></ul>

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Online Grocery Pick-Up Clerk Kroger

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