UNKNOWN

FEED

OTHER

Physical Demands:General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, and computer bags up to 10 lbs. Working knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

<div>Hours: Monday- Friday 2:00pm-10:00pm </div><div>Location: This is a hybrid opportunity requiring minimally 2 days in office per week. Office location include: 555 Patroon Creek Blvd Albany, NY This shift does qualify for an additional 10% shift differential when working the evening shift. </div><div>Job Summary</div><div>This position is responsible for the processing windows of ACH files via the KeyBank ACH processing system in order for successful collection and distribution of clients' transactions.</div><ul><li>Working with a small team, the individual would ensure all daily tasks and SLA's are met. This position must also ensure the accurate and timely performance of such tasks so as to provide a high standard of service for the customer and to mitigate risk.</li><li>Answer customer service calls and perform intermediate-level online inquiries.</li><li>Meet established goals/standards for quality while responding to customer inquiries.</li><li>Maintain a high level of enthusiasm and professionalism while demonstrating the Key Values.</li><li>Assist in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies.</li><li>Demonstrate effective decision-making skills and be able to think independently.</li><li>Ensure compliance with operational, security, and audit procedures.</li><li>Other responsibilities as assigned by manager</li></ul><div> Essential Functions:</div><div>Come to work each day with the goal to provide first-in-class service to all internal and external clients.  In doing so, ensure that any opportunities to improve process efficiency, quality, or client experience are communicated (with solution) in order to affect real change. Escalate any issues identified to the appropriate management. Partner with management to support departmental cross training activities. Be a positive advocate for change and support those around them through change. Lastly, it's essential to be an active participant in self-development in order to support the common team but also ones future advancement. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of staff inquiry.  Such tasks will be (but not limited to):</div><ul><li>Under minimal supervision, maintain complete understanding of all functions/processes within the Account Analysis team.</li><li>Closely monitor team workflow including task assignment, monitoring for completion within established SLA’s with management escalation in advance of possible misses.</li><li>Assist management by acting as a point person for day-to-day processing issues and complex clerical questions, knowing when to escalate to management for ultimate resolution.</li><li>Serve as a functional team member supporting production during times of need.</li><li>Provide unsurpassed service to internal and external clients through the KeyValues concepts.</li><li>Contributing to the compiling and publishing monthly scorecard, producing/verifying various task items including monthly rotational and production calendars.</li><li>Work with other Lines of Business to ensure data integrity is maintained within RPM and other systems/applications.</li><li>Contribute continuous improvement ideas.</li><li>Meet minimum individual, departmental goals, and service level agreements.</li><li>Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process.</li><li>Assist with phone calls.</li></ul><div> </div><div>Education:</div><ul><li>High School Diploma or GED.</li><li>Intermediate to advanced PC and MS Office skills.</li><li>Minimum 3 years of banking experience (or equivalent work experience).</li><li>Approachable, easy to talk to, and composed – deals with high stress levels effectively.</li><li>Superior problem-solving, analytical, and communication skills.</li><li>Ability to work independently or as part of the larger fast-paced, and ever-changing team; all while maintaining a precise attention to detail.</li><li>Ability to multitask and meet deadlines while working under pressure.</li><li>Proven ability to comprehend and perform complex activities independently.</li><li>Comfortable communicating with team members, internal clients, and management while maintaining a professional demeanor.</li><li>Demonstrated ability to follow instruction as provided and utilize training to make informed decisions.</li><li>Limited travel as needed.</li></ul><div> </div><div>Skills:</div><ul><li>Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.</li><li>Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations, and provide excellent service in a direct or indirect manner.</li><li>Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.</li><li>Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.</li><li>Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.</li><li>Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.</li><li>Working knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.</li><li>Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.</li><li>Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations, and interests accurately, and use this knowledge for purposes of performance effectiveness and self-development.</li><li>Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.</li><li>Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups constructively and collaboratively.</li><li>Working knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li><li>Basic understanding of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.</li></ul><div> </div><div>Core Competencies:</div><ul><li>All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.</li></ul><div> Physical Demands:</div><ul><li>General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, and computer bags up to 10 lbs.</li></ul> About KeyBank:Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.

KeyBank

Banking ACH Specialist - Evening Shift

Analysis Skills

Banking Services

Communication Skills

Continuous Improvement

Customer Experience

Customer Support/Service

Data Quality

Detail Oriented

Exceeded Sales Goal

Financial Transactions

High School Diploma

Identify Issues

Laptop PC

Maintain Compliance

Manufacturing

Microsoft Office

Multitasking

Operational Improvement

Operational Strategy

Operations Processes

Operations Security (OPSEC)

Physical Demands

Problem Solving Skills

Process Flow

Process Improvement

Production Support

Production Systems

Records Management

Risk Management

Scorecarding

Security Auditing

Security Compliance

Service Delivery

Service Level Agreement (SLA)

Set Goals

Team Player

Telephone Skills

Time Management

Training/Teaching

Transaction Processing/Management

Willing to Travel

Betterteam

Responsibilities: A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.

HOUR

Overview:
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities:
A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed.  A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.<ul><li>Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism </li><li>Determine customer needs, explain and sell products and services</li><li>Actively participate in lobby management, greeting customers and proactively taking ownership of the customer’s in-branch experience</li><li>Telephone customers to schedule sales appointments and promote products suitable to the customer’s needs</li><li>Participate in branch prospecting efforts and sales initiatives</li><li>Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.</li><li>Serve as a liaison between customer and operational areas</li><li>Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines</li><li>Ability to understand directions and adhere to established policy and procedures</li><li>Able to remain focused and organized to successfully complete responsibilities</li><li>Actively participate in branch meetings and training to enhance knowledge and development of skills </li><li>Other related duties as assigned or directed</li><li>Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner</li><li>May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels</li></ul> 

Qualifications:
Education, Training and Skills Requirements:<ul><li>High School Diploma or GED required</li><li>Excellent interpersonal and communication skills</li><li>Accurate and proficient math skills</li><li>Documentation skills with attention to detail</li><li>Clear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence</li><li>Internal product knowledge and teller training (provided after hire)</li></ul>Experience/Other:<ul><li>Two (2) years of customer service and/or banking normally required </li><li>All applicants must be 18 years of age or older.</li></ul> 

Min:
USD $18.25/Hr.

Max:
USD $24.71/Hr.

Other Job Information:
Hours: 37.5 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Community Financial System, Inc.

Relationship Banking Representative Rotating

[AW]-iCims

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism .

Overview:
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities:
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed.  A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.<ul><li>Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism </li><li>Determine customer needs, explain and sell products and services</li><li>Actively participate in lobby management, greeting customers and proactively taking ownership of the customer’s in-branch experience</li><li>Telephone customers to schedule sales appointments and promote products suitable to the customer’s needs</li><li>Participate in branch prospecting efforts and sales initiatives</li><li>Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.</li><li>Serve as a liaison between customer and operational areas</li><li>Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines</li><li>Ability to understand directions and adhere to established policy and procedures</li><li>Able to remain focused and organized to successfully complete responsibilities</li><li>Actively participate in branch meetings and training to enhance knowledge and development of skills </li><li>Other related duties as assigned or directed</li><li>Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner</li><li>May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels</li></ul> 

Qualifications:
Education, Training and Skills Requirements:<ul><li>High School Diploma or GED required</li><li>Excellent interpersonal and communication skills</li><li>Accurate and proficient math skills</li><li>Documentation skills with attention to detail</li><li>Clear thinking and ability to remain focused</li><li>Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence</li><li>Internal product knowledge and teller training (provided after hire)</li></ul>Experience/Other:<ul><li>Two (2) years of customer service and/or banking normally required </li><li>All applicants must be 18 years of age or older.</li></ul> 

Min:
USD $18.25/Hr.

Max:
USD $24.71/Hr.

Other Job Information:
Location:  114 Wolf Rd, Albany, New York 12205 Hours: 40 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Relationship Banking Representative

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Banking ACH Specialist - Evening ShiftKeyBank

Relationship Banking Representative RotatingCommunity Financial System, Inc.

Relationship Banking RepresentativeCommunity Financial System, Inc.

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