Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.

Overview:
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate:<ul><li>Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation</li><li>Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</li><li>Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li>Adaptability: Has the ability to learn and adapt quickly to new information and technology</li><li>Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li>Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</li></ul>

Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. </li><li>Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>

Qualifications:
<ul><li>Basic Qualifications:<ul><li>High School Diploma or GED</li><li>6 months customer service experience </li></ul></li><li>Additional Required Skills and Experiences: <ul><li>1+ years of recent $USD cash-handling experience is a must </li><li>Strong teamwork mentality, this position will support multiple lines of business within the branch</li></ul></li><li>Preferred Skills and Experiences:<ul><li>‼️ 1+ years of prior banking experience, ideally as a Bank Teller or Universal Banker, is highly preferred</li></ul></li></ul><hr/> Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Sales & Service Representative (Universal Banker)

[AW]-iCims

ADAPTED_NOW

Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country! Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers. * Processing transactions, opening accounts, and performing account maintenance. * Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. * Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training. Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. · Previous instore banking experience is preferred, but not required. · Must be positive and engaging. Formal Education & Certification: · High School Diploma or equivalent required. Work Status: · Full-time. Supervisory Responsibility: · No. Travel: · Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans. Job:Branch Banking* Organization:Virginia* Title: *Teller Retail Banker* Location: *Virginia-Front Royal* Requisition ID: *072927*

Woodforest National Bank

Teller Retail Banker

Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.

YEAR

Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidate may work in any available Horizon Farm Credit branch. To view locations, click here Locations | Horizon Farm Credit. The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month after 6 months of successful employment. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You'll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly. If you enjoy helping others, solving problems, and working in a collaborative environment, this is the opportunity for you! Areas of Responsibilities include but not limited to: Customer Service - Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests. - Ensures that existing and potential customers receive prompt, courteous service. Customer Success - Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team members. Accounting - Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance. Administrative Duties - Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed. Education & Experience Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus. REQUIREMENTS - Excellent communication and interpersonal relations skills. - Moderate to thorough knowledge of computer software applications and proven self-starter. - Ability to answer routine customer questions and concerns independently. - General knowledge of clerical and administrative duties to support branch operations. - Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments. - Ability to initiate, organize and prioritize work and maintain confidentiality. - Possess strong problem-solving skills. - Regular, predictable, and reliable attendance is required. - Ability to work branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.) - Adaptable and flexible to a changing work environment. - Prolonged periods sitting at a desk and working on a computer.Who are we? Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities. What can we offer you? We offer competitive compensation and benefits packages for full-time employees including: - Medical insurance with dental and vision care options - 401 (k) with significant employer matching - Paid time off, holidays and volunteer time to support work/life balance - Tuition reimbursement and training opportunities - Student loan reimbursement - Leadership and career development opportunities - Paid maternity and bonding leave - Paid short term disability - Fun and inclusive work environment Salary Range: $42,600 - $50,000, depending on experience. Equal Opportunity Employer including veterans and individuals with disabilities.

AgFirst

Customer Care Specialist

Accounting

Administrative Skills

Agriculture

Banking Services

Call Centers

Communication Skills

Computer Software

Customer Relations

Customer Support/Service

Detail Oriented

Establish Priorities

Finance

Interpersonal Skills

Leadership

Maintenance Services

Multitasking

Operational Support

Organizational Skills

Payment Processing

Problem Solving Skills

Reimbursement

Resolve Customer Issues

Student Loans

Systems Maintenance

Team Player

Broadbean

JOB DESCRIPTION Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidate may work in any available Horizon Farm Credit branch. To view locations, click here Locations | Horizon Farm Credit. The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m. This position is eligible to work up to two days at home per month after 6 months of successful employment. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment. Position Description: You'll be the first point of contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users. You'll also assist with payment processing, account maintenance, and administrative tasks that keep our operations running smoothly. If you enjoy helping others, solving problems, and working in a collaborative environment, this is the opportunity for you! Areas of Responsibilities include but not limited to: Customer Service <ul><li>Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.</li><li>Ensures that existing and potential customers receive prompt, courteous service.</li></ul>Customer Success <ul><li>Takes ownership of customer inquiries and addresses them promptly. Serves as the first point of contact for new prospects matching them with the right team members.</li></ul>Accounting <ul><li>Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.</li></ul>Administrative Duties <ul><li>Completes administrative duties to support the day-to-day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Digital Banking users. Performs system maintenance as needed.</li></ul>Education & Experience Customer service experience preferred or training/experience in the banking or finance industry. Generally, 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus. REQUIREMENTS <ul><li>Excellent communication and interpersonal relations skills. </li><li>Moderate to thorough knowledge of computer software applications and proven self-starter. </li><li>Ability to answer routine customer questions and concerns independently.</li><li>General knowledge of clerical and administrative duties to support branch operations.</li><li>Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.</li><li>Ability to initiate, organize and prioritize work and maintain confidentiality.</li><li>Possess strong problem-solving skills. </li><li>Regular, predictable, and reliable attendance is required.</li><li>Ability to work branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)</li><li>Adaptable and flexible to a changing work environment.</li><li>Prolonged periods sitting at a desk and working on a computer.</li></ul>Who are we? Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities. What can we offer you? We offer competitive compensation and benefits packages for full-time employees including:<ul><li>Medical insurance with dental and vision care options</li><li>401 (k) with significant employer matching</li><li>Paid time off, holidays and volunteer time to support work/life balance</li><li>Tuition reimbursement and training opportunities</li><li>Student loan reimbursement </li><li>Leadership and career development opportunities</li><li>Paid maternity and bonding leave</li><li>Paid short term disability</li><li>Fun and inclusive work environment</li></ul>Salary Range: $42,600 - $50,000, depending on experience. Equal Opportunity Employer including veterans and individuals with disabilities.

Horizon Farm Credit, ACA

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Sales & Service Representative (Universal Banker)First Citizens Bank

Teller Retail BankerWoodforest National Bank

Customer Care SpecialistAgFirst

Customer Care SpecialistHorizon Farm Credit, ACA

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