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Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

Location: Onsite at the location listed in the job posting. Hours: <ul><li>Monday - Friday</li><li>9:00AM to 5:00PM</li></ul> SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank's products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center's overall sales goals. This role performs the most complex assignments. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Business Development • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank. • Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications. • Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients' short-and-long term goals. Utilize a deep understanding of the bank's products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty. • Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking. • Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions. • Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed. Client experience • Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed). • Deliver excellent client experiences consistently and promptly resolve client issues effectively. • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency • Assist in conducting meetings to promote sales, product knowledge and customer service. Assist Banking Center Manager with training personnel. • Assist banking center management with "on the job training" of new associates. • Assist with dual control vault responsibilities and audit controls. • Stay informed of all operational updates and changes to ensure compliance with all current guidelines. • Perform all other job related duties as assigned. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. • High school diploma or general education degree (GED) • 5+ years of experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite, Salesforce CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required. NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement <ul><li>All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position </li><li>The assessment takes approximately 12-15 minutes to complete </li><li>Assessment results must be submitted prior to having your application evaluated by Talent Acquisition </li></ul> About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

First Horizon Bank

Relationship Banker

Bank Management

Banking Regulations

Banking Services

Brokerage

Business Banking

Business Development

Capital Markets

Certified Public Accountant (CPA)

Coaching

Commercial Banking

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Financial Planning

Financial Services

Financial Transactions

Fixed Income Investments

Leadership

Loans

Maintain Compliance

Mortgage

Online Courses

Online Training

Private Banking

Problem Solving Skills

Promotional Programs

Regulatory Compliance

Resolve Customer Issues

Retail

Risk Management

Sales

Sales Support

Series 6

Small Business

Staff Training

Transaction Processing/Management

Wealth Management

eLearning

JobAdX

Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country! Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers. * Processing transactions, opening accounts, and performing account maintenance. * Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. * Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training. Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. · Previous instore banking experience is preferred, but not required. · Must be positive and engaging. Formal Education & Certification: · High School Diploma or equivalent required. Work Status: · Full-time. Supervisory Responsibility: · No. Travel: · Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, Including Disability and Veteran. Job:Branch Banking* Organization:Virginia* Title: *Teller Retail Banker * Location: *Virginia-Roanoke* Requisition ID: *073090*

Woodforest National Bank

Teller Retail Banker

Equipment Maintenance/Repair

Knowledge Base

Lift/Move 30 Pounds

Marketing

Needs Assessment

Willing to Travel

<div><div id="requisitionDescriptionInterface.ID1469.row1" title="">Teller Retail Banker-069311</div><div></div><div id="requisitionDescriptionInterface.ID1499.row1" title=""><div id="requisitionDescriptionInterface.ID1515.row1" title=""><h2>Description</h2></div> Take the next step toward your new career today!Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country!Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li></ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li></ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li></ul></div><div></div><div id="requisitionDescriptionInterface.ID1555.row1" title=""><div id="requisitionDescriptionInterface.ID1571.row1" title=""><h2>Qualifications</h2></div> Minimum Qualifications/Experience: ·  3 years of relevant and transferrable sales and/or customer service experience;    OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience;    OR a Bachelor’s degree. ·  Previous instore banking experience is preferred, but not required. ·  Must be positive and engaging. Formal Education & Certification: ·  High School Diploma or equivalent required. Work Status: ·  Full-time. Supervisory Responsibility: ·  No. Travel: ·  Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location. Working Conditions: ·  Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><div></div><div id="requisitionDescriptionInterface.ID1611.row1" title=""><h2>Job</h2>: Branch Banking</div><div id="requisitionDescriptionInterface.ID1661.row1" title=""><h2>Primary Location</h2>: Virginia-Roanoke</div><div id="requisitionDescriptionInterface.ID1711"></div><div id="requisitionDescriptionInterface.ID1761.row1" title=""><h2>Schedule</h2>: Full-time</div><div id="requisitionDescriptionInterface.ID1811.row1" title=""><h2>Work Locations</h2>: <div>VA - Roanoke Valley View-0949 </div><div>4807 Valley View Blvd NW </div><div> Roanoke 24012</div></div><div id="requisitionDescriptionInterface.ID1923"></div><div id="requisitionDescriptionInterface.ID1965"></div><div id="requisitionDescriptionInterface.ID2015.row1" title=""><h2>Unposting Date</h2>: Ongoing</div><div id="requisitionDescriptionInterface.ID2067.row1" title=""><h2>Organization</h2>: Virginia</div></div>

Woodforest Bank

FEED

Builds collaborative, results-oriented relationships with prioritized key internal partners: Branch and Market teammates, Customer Service, Electronic Solutions, Operations staff, C&F Mortgage and C&F Wealth Management representatives, and Commercial/Business Relationship Managers. Builds collaborative, results-oriented relationships with prioritized key internal partners: Business/Commercial Relationship Managers, Customer Service and other Operations staff, Credit Services, C&F Mortgage and C&F Wealth Management representatives, and Treasury Solutions.

Overview:
You’re a people person who loves connecting, helping, and seeing results. At C&F, you’llbuild real relationships, not just complete transactions. As a Universal Banker, you’ll help customers open accounts, find financial solutions, and reach their goals while growing your own career along the way. If you’re friendly, goal-oriented, and ready to make a difference in your community, we’d love to meet you. The primary objective of this role is to acquire, manage, and retain meaningful relationships with customers. You will have the opportunity to take ownership of your career development through a variety of training opportunities to deliver the C&F Customer Experience. You’ll be front and center representing our brand and our culture. By responding to expressed needs, including all branch transaction functions, you will take a lead role in transitioning branch visits into relationship building opportunities that grow earning assets. The Universal Banker (UB) is also responsible for proactively contacting current customers to schedule relationship reviews and deepen existing relationships. In addition to continuous relationship management of current customers, the UB is also accountable for acquiring new customer relationships, primarily by referrals from customers, prospecting, and lead sources. This position is also expected to attend occasional networking events and business development activities.  

Responsibilities:
Growth and Business Development (40%): <ul><li style="margin-left:27pt">Role models all aspects of C&F’s “Focused on You” brand. </li><li style="margin-left:27pt">Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships. </li><li style="margin-left:27pt">Learns products, services, and procedures to accurately deliver solutions and financial options for customers using a consultative approach. </li><li style="margin-left:27pt">Reviews customer accounts to make appropriate decisions regarding the requested transaction. </li><li style="margin-left:27pt">Ensure that individual and team goals are met through required in person and outbound activities that provide an opportunity for us to share valued solutions and recommendations via our C&F Relationship Review. </li><li style="margin-left:27pt">Learns products, services, and procedures to accurately deliver solutions and financial options for customers using a consultative approach. </li><li style="margin-left:27pt">Acquires new consumer customer relationships by leveraging internal and external lead sources.</li><li style="margin-left:27pt">Attends networking/community events to build prospect list and acquire new customer relationships.</li><li style="margin-left:27pt">Builds collaborative, results-oriented relationships with prioritized key internal partners: Business/Commercial Relationship Managers, Customer Service and other Operations staff, Credit Services, C&F Mortgage and C&F Wealth Management representatives, and Treasury Solutions.</li><li style="margin-left:27pt">Influences, educates, and connects customers to technology.</li><li style="margin-left:27pt">Drive performance metrics in line with company objectives.</li></ul> Manages Risk (40%):  <ul><li style="margin-left:27pt">Reviews customer accounts to make appropriate decisions regarding the requested transaction. </li><li style="margin-left:27pt">Processes customer transactions accurately and efficiently; follows all C&F transaction polices and procedures, particular deposit hold procedures. </li><li style="margin-left:27pt">Complies with all BSA/CIP requirements with all new accounts and existing customer interactions.</li><li style="margin-left:27pt">Submits all customer documentation accurately and in a timely manner.</li><li style="margin-left:27pt">Resolves all outstanding tracking items within specified guidelines.</li><li style="margin-left:27pt">Takes ownership of other operational risk management tasks as delegated by Supervisor, Retail Staff, Regional President, Commercial / Business Banking Relationship Managers, or Treasury Solutions. </li><li style="margin-left:27pt">Adheres to the Bank’s information security policies and manages Bank information appropriately; protects customer information with high sense of accuracy and urgency.</li><li style="margin-left:27pt">Balances drawer at the end of the day.</li></ul> Teamwork and Influence (20%):  <ul><li style="margin-left:27pt">Provides fill-in staffing to other market branches as needed.</li><li style="margin-left:27pt">Participates in, and occasionally leads, components of daily morning huddle/weekly team meetings.</li><li style="margin-left:27pt">Leads C&F Active Site Leadership when not with a customer.</li><li style="margin-left:27pt">Builds collaborative, results-oriented relationships with prioritized key internal partners: Branch and Market teammates, Customer Service, Electronic Solutions, Operations staff, C&F Mortgage and C&F Wealth Management representatives, and Commercial/Business Relationship Managers.</li></ul>

Qualifications:
Education and Experience: Required Qualifications: <ol><li>High school diploma or GED</li><li>One year of teller or cash handling experience</li><li>One year of customer relationship building or sales experience</li></ol> Preferred Qualifications: <ol><li>One year or more of branch banking or lending experience </li><li>Experience with sourcing and prospecting for new clients and relationship building</li></ol> Knowledge, Skills, and Abilities Required Qualifications: <ol><li>Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.</li><li>Ability to deepen and enhance customer relationships. </li><li>Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. </li><li>Ability to travel to other branches within a geographic region to accommodate temporary staffing needs as well as to fulfill training requirements. </li></ol> Preferred Qualifications: <ol><li>General knowledge of bank operations, policies, and procedures. </li><li>Ability to generate demand through prospecting and setting meetings. </li></ol> TravelMust be able to travel to all Bank locations, including subsidiaries.Must maintain reliable independent transportation for commuting and business-related travel. Ability to provide your own transportation is required for this role. Physical demands:  Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking.  Work Environment:Work is performed in an operational office / retail branch environment (on-site). Note:This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.  Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training. 

Travel:
10%

Education:
High School Diploma/GED

C&F Bank

Universal Banker I (Roanoke)

Banking Operations

Business Growth

Communication Skills

Computer Skills

Customer Relationship Management (CRM)

Customer Service Operations

Customer Service Tools

Customer Training

Demand Generation

Documentation

Establish Priorities

High School Diploma

Information/Data Security (InfoSec)

Interpersonal Skills

Microsoft Office

Microsoft Product Family

Networking Events

Operations Management

Performance Metrics

Physical Demands

Referenceable Customers

Retail Management

Retail Operations

Sales Prospecting

Staff Requirements

Team Player

Time Management

Treasury Management

[AW]-iCims

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Relationship Banker First Horizon Bank

Teller Retail Banker Woodforest National Bank

Teller Retail Banker Woodforest Bank

Universal Banker I (Roanoke) C&F Bank

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