UNKNOWN

FEED

Well-lit, temperature-controlled indoor office setting with adequate ventilation and moderate noise level, only occasionally requiring exposure to outdoor weather conditions. Actual salary offers within the range will vary based on a variety of factors that may include, but are not limited to, specific responsibilities for the position, the candidate's relevant skills and experience, education qualifications, and/or geographic location.

HOUR

<img alt=""/><div style="text-align:center"></div><div style="text-align:center">Job Description</div><div></div>Position: Customer Service Representative Status: Full-Time; Non-Exempt, Hourly<div><div>Location: Star Bank, Annandale Reports To: Branch Manager</div><div></div><div>As a family-owned community bank that proudly serves 11 great Minnesota communities, our mission is to anticipate and meet the financial needs of our customers across the state of Minnesota by providing caring and personalized financial services that are consistent with our core values. We hold those same values for our employees and are committed to their long-term success and personal development.The Customer Service Representative will conduct teller transactions and offer exemplary customer service in-person, via phone or e-mail.</div><div></div><div>Please note:The work schedule will be set by management and will include a Saturday rotation at Maple Lake during the bank hours.Occasionally, work at both Annandale and Maple Lake locations may be required.</div><div></div>Essential Duties and Responsibilities:<ul><li>Conduct basic customer service transactions and answer questions about Star Bank accounts.</li><li>Greet customers and guests in a professional, friendly, and hospitable manner.</li><li>Perform clerical tasks including word processing, filing, answering telephones and operating office equipment.</li><li>Build customer relationships with the bank by cross-selling bank products.</li><li>Maintain daily drawer limits and balance daily.</li><li>Navigate through various financial/banking software to accurately process transactions.</li><li>Assist customers with digital banking questions and unlock or reset online accounts.</li><li>Provide timely and accurate information to customers about their finances or pending transactions.</li><li>Process and balance coin through the coin machine; bag coins for shipment.</li><li>Process customer orders/changes according to established department policies and procedures.</li><li>Provide timely feedback to leadership regarding service failures or customer concerns.</li><li>Strive to meet and exceed customer's service expectations in every interaction.</li><li>Provide administrative support, project assistance, and research.</li><li>Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests.</li><li>Attend and participate in ongoing trainings to stay up to date with banking trends.</li><li>May be required to assist in surrounding regional offices of Star Bank during staffing shortages.</li><li>Punctual and regular attendance is an essential requirement of this position. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.</li><li>Other duties as assigned.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet.</li><li>Ability to operate a 10-key calculator, and other office equipment.</li><li>Perform duties in compliance with policy, procedure, and process.</li><li>Self-motivation, and attention to details.</li><li>Ability to communicate (verbally and in writing).</li><li>Ability to maintain discretion and confidentiality.</li><li>High level of accuracy and timeliness.</li><li>Ability to deliver a high level of responsiveness to internal customers with strong customer orientation.</li><li>Ability to multi-task and organize priorities.</li><li>Attention to detail.</li><li>A basic understanding of financial terms is required.</li><li>Strong aptitude for problem solving.</li><li>Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations.</li><li>Must be able to navigate through banks website and mobile app.</li><li>Ability to present and sell bank products.</li><li>Ability to read and interpret documentation such as operating and procedure manuals.</li><li>Ability to work with minimal supervision.</li><li>Customer service orientation essential.</li></ul>Qualifications/Education:<div>High School Diploma or GED; experience in a financial institution with a broad knowledge of retail operations is preferred, but not required.Working Conditions:</div><ul><li>Well-lit, temperature-controlled indoor office setting with adequate ventilation and moderate noise level, only occasionally requiring exposure to outdoor weather conditions.</li><li>Primarily sedentary physical activity performing non-strenuous daily activities of an administrative nature often requiring sitting, talking, and listening.</li><li>Manual dexterity sufficient to work with the fingers.</li><li>May occasionally be required to lift and/or carry over 10 pounds.</li></ul></div>Benefits:Star Bank offers a comprehensive benefits package including, health, dental, and vision insurance, company paid life, AD&D, LTD, and travel accident insurance, employee assistance program (EAP), competitive 401(k) retirement savings plan, eleven paid holidays annually, paid time off (PTO), birthday off, and volunteer time off.Salary RangeThe salary range for this position is: $17.50 to $19.00per hour. This range reflects the base salary for this position across all locations and levels of this role. Actual salary offers within the range will vary based on a variety of factors that may include, but are not limited to, specific responsibilities for the position, the candidate's relevant skills and experience, education qualifications, and/or geographic location.Notes:<ol><li>This position description in no way states or implies that these are the only tasks to be performed by the person occupying this position. The incumbent will be required to follow any other instructions and to perform any other position-related duties.</li><li>Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.</li><li>Ability means to possess and apply both knowledge and skills.</li><li>This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.</li><li>This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully-competent performance, and other nondiscriminatory issues.</li><li>All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.</li><li>This position description does not create an employment contract, implied or otherwise, other than an at will employment relationship.</li><li>Punctual and regular attendance are a requirement of this position.</li></ol>*Star Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state, or local law.

Star Bank

Customer Service Representative / Teller - Annandale Office

10-key (Tenkey) Numeric Keypad

Administrative Skills

Banking Regulations

Banking Services

Calculators

Communication Skills

Community Banking

Cross-Selling

Customer Relations

Customer Support/Service

Detail Oriented

Documentation

Employee Relations

Finance Software

Financial Services

High School Diploma

Leadership

Manual Dexterity

Microsoft Excel

Microsoft Outlook

Microsoft Windows Operating System

Microsoft Word

Mobile Applications

Multitasking

Office Equipment

Operations Processes

Order Processing

Presentation/Verbal Skills

Problem Solving Skills

Retail Operations

Sales Presentation

Telephone Skills

Time Management

Transaction Processing/Management

Word Processing

AcquireTM

OTHER

Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries, including Northwestern Long Term Care Insurance Company (NLTC), Northwestern Mutual Investment Services, LLC(NMIS) (Investment Brokerage Services), a registered investment adviser, broker-dealer, and member of FINRA and SIPC, and Northwestern Mutual Wealth Management Company® (NMWMC) (Investment Advisory Services), a federal savings bank. As used here, “revenue” includes exclusively First Year and Renewal Commissions, Bonuses, Northwestern Mutual Investment Services, LLC and Northwestern Mutual Wealth Management Company commissions and fees, Strategic Employee Benefits Services commissions, and Expense Allowances.

YEAR

Overview:
Becoming a financial advisor at Northwestern Mutual is a unique opportunity to start a business where you can help your clients achieve their goals through financial planning. On your path to becoming a financial advisor, you start as a financial representative focused on client-building and obtaining licenses. Our award-winning training programs equip you with the education, skill-building, and development strategies you need to be successful in building a financial planning practice that focuses on:   Planning Experience · Asset & Income Protection · Education Funding · Investment & Advisory Services · Trust Services · Retirement Solutions · Business Needs Analysis  Northwestern Mutual’s proprietary planning software helps you educate your clients and deliver holistic financial plans—including investments for growth, insurance for protection, and annuities for guaranteed income in retirement—that helps you have a bigger impact on your clients and community. Becoming a business owner allows you to shape your workday around your life and achieve uncapped earning potential through a performance-based compensation structure.   We believe there’s more than one way to start, build, and grow your practice. As an entrepreneur, you can build your business in a way that aligns with your long-term vision and goals like opening an office, joining a sophisticated team, or becoming an advanced advisor.  

Responsibilities:
As a financial advisor, you will: <ul style="margin-bottom:0;margin-top:0"><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Grow your client base by making new connections, maintaining a strong referral network, and providing a great client experience</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Build personalized, holistic financial plans tailored to every client’s unique needs</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Manage your client’s financial plans to help them achieve their goals </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Grow relationships with clients to support them through every stage of life  </li></ul>Training, licensing & designationsNorthwestern Mutual has been recognized for maintaining one of the best-trained sales forces in the country. We are committed to your continued training and development throughout your career. That starts with our award-winning curriculum designed to support your first three years in the business. In the program, you’ll hear from industry experts, learn the art of client acquisition to drive longevity in the career, and have access to our national network of tenured financial advisors to learn the business through first-hand experience. To become a financial advisor, you must obtain the following licenses: Life/Accident & Health Certifications, Securities Industry Essentials (SIE), and Series 6, 7, and 63. Northwestern Mutual provides pre-payment/reimbursement* for course tuition fees and books.    Compensation & Benefits<ul style="margin-bottom:0;margin-top:0"><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Performance-based earnings and revenue1: <ul style="margin-bottom:0;margin-top:0"><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Average advisor annual earnings of $61K-$119K (based on 2018-2023 company average for representatives in the first 3 years)</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Top 25% advisor annual earnings of $137K-$250K (based on 2018-2023 company data for top quartile advisors in the first 3 years)</li></ul></li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Additional income structure to support training and early development</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Renewal income earned for continued client support and policy management</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Bonus programs and expense allowances</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Support for insurance licensing, Securities Industry Essentials®, Series 6, Series 7, Series 63, and more </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Certified Financial Planner® licensing support2 </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Fully company-funded retirement package and pension plan </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Competitive and comprehensive medical, vision, and dental plans</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Life Insurance and Disability Income Insurance </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Parental benefits at every stage of family planning #LI-Onsite</li></ul> 

Qualifications:
You could be right for this opportunity if you have: <ul style="margin-bottom:0;margin-top:0"><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Bachelor’s degree </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Entrepreneurial ambitions to be a business owner </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">History of success in relationship-building or client-facing roles </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Excellent time-management skills </li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Desire for continuous learning and collaboration</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Proficient critical thinking skills</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Strong communicator</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Strong sense of motivation and drive</li><li dir="ltr" style="background-color:transparent;color:#000000;font-family:'calibri' , sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre">Legal authorization to work in the US without sponsorship </li></ul> Our Financial Advisors are valued partners and proud business owners. As such, they are considered independent contractors3 for income tax purposes, and a statutory employee for Federal Insurance Contributions Act (FICA) tax purposes. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries, including Northwestern Long Term Care Insurance Company (NLTC), Northwestern Mutual Investment Services, LLC (NMIS) (Investment Brokerage Services), a registered investment adviser, broker-dealer, and member of FINRA and SIPC, and Northwestern Mutual Wealth Management Company® (NMWMC) (Investment Advisory Services), a federal savings bank. NM and its subsidiaries are in Milwaukee, WI.*Individuals are required to have a minimum of three years of service at Northwestern Mutual to qualify for the designation pre-payment and reimbursement program. 1No level of income is guaranteed. As used here, “revenue” includes exclusively First Year and Renewal Commissions, Bonuses, Northwestern Mutual Investment Services, LLC and Northwestern Mutual Wealth Management Company commissions and fees, Strategic Employee Benefits Services commissions, and Expense Allowances. Data uses average revenue from 2018-2023; included revenue was positive and not equal to 0 and earned by full time, active Financial Representatives producing for the entire year each of the years data was used. First year range is $271.73 - $2,923,976.22. Source: Northwestern Mutual, 20242Certified Financial Planner Board of Standards Center for Financial Planning, Inc. owns and licenses the certification marks CFP®, CERTIFIED FINANCIAL PLANNER®, and CFP® (with plaque design) in the United States to Certified Financial Planner Board of Standards, Inc., which authorizes individuals who successfully complete the organization’s initial and ongoing certification requirements to use the certification marks. 3Northwestern Mutual Financial Representatives are Independent Contractors whose income is based on production. If offered to apply for approval of a contract to become a Northwestern Mutual Financial Representative, a national criminal background check is required. Should the background check results provide information which would not allow someone to work for Northwestern Mutual, approval for contract will be withdrawn. 

Posted Salary Range:
USD $61,000.00 - USD $250,000.00 /Yr.

<h1>Who We Are</h1>
 What we believe. 
 We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities. 
 These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
 
 
 We’re known for our financial strength. 
 That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities. 
 
 We care.
 We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about. 
 

<h1>Why Work Here</h1>
 We’re strong and growing. 
 In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.
 
 
 We invest in our people. 
 We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.
 
 Be part of building our future.
 We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee. 
 
 Enjoy Milwaukee. 
 Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots. 
 
 <h1>Our Culture</h1>
 We are always evolving. 
 At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.
 
 
 We do what’s right. 
 Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work. 
 
 We recognize and develop possibilities in our people.
 Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective. 
 
 Diversity makes us better. 
 We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.

Northwestern Mutual

Financial Advisor

Annuities

Brokerage

Career Development

Certified Financial Planner (CFP)

Commission Spend

Compensation and Benefits

Customer Acquisition

Customer Experience

Customer Service Management

Customer Training

Employee Benefits

Entrepreneurship

Family Planning

Financial Planning

Insurance

Investment Funds

Investment Services

Legal

Licensing

Life Insurance

Long-Term Care

Marketing

Needs Assessment

Registered Investment Advisor (RIA)

Reimbursement

Retirement Plan

Sales Management

Savings Bank

Securities

Series 6

Series 63

Series 7

Strategic Planning

Training Program

Training/Teaching

Tuition Fees

Wealth Management

[AW]-iCims

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Customer Service Representative / Teller - Annandale Office Star Bank

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