You will diagnose and resolve hardware, software, and network issues across Windows, Mac, and mobile environments; document and manage requests in Jira; escalate complex incidents; and strengthen support processes, technical documentation, and the overall user experience. Hilco Vision’s portfolio includes Prescription Safety, Lens care, Eyewear Accessories, Lab & Dispensing Products, Dry Eye Solutions, Vision Testing Equipment, Pharmaceuticals, and Diagnostic Exam & Surgical Supplies.