Operating as a single, connected unit covering Product Returns, Chargebacks, Order Management, and Customer Master Data, the team: Shapes the Customer Experience: Interprets complex commercial policies, drives solutions, and manages reverse logistics to ensure a consistent and trusted customer journey. Across both, the job is about understanding why accounts behave the way they do, proactively identifying potential issues, chasing recurring problems back to their root cause, driving solutions and building the relationships and account knowledge that keep a portfolio healthy over time.