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The Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team. We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.

Business Development Center Agent - ServiceThe Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team.  Previous experience is preferred, but not required. Ideal candidate is friendly and energetic. In this position you are the face of our dealership!  Candidate must be a good listener and good communicator. Candidate must be organized and take down detailed notes for each customer. Candidate must strive for sales and customer service excellence in all they do. Above and beyond for every customer is our standard. Candidate must have a strong will to win and a drive to succeed. Must be focused on achieving or exceeding phone call and appointment goals. And must work well with other team members.Responsibilities:<ul><li>Handle all incoming phone calls, text messages, and emails for our Service Departments</li><li>Confirm Guests Appointments</li><li>Maintain and update guest personal and vehicle information</li><li>Work with customers in a professional, well-spoken manner</li><li>Proactively customers to schedule an appointment for overdue maintenance that they may be due for</li><li>Proactively call customers to schedule an appointment for safety recalls they may be due for</li><li>Meet and exceed all phone call, appointment, and appointment show ratio goals</li><li>Log all phone calls and appointments in BDC Tracker and log call notes in XTime.</li><li>Follows BDC scripts and guidelines on calls and emails.</li></ul>Compensation$15 per hour to start with bonus opportunities after probationary periodRequirements:<ul><li>Prior sales experience preferred</li><li>Customer service experience preferred</li><li>Automotive experience preferred</li><li>Must have excellent phone skills</li><li>Able to speak clearly and distinctly</li><li>Organized and good note taker</li><li>Bilingual (Spanish) is a plus</li><li>Be a team player to help drive sales</li><li>Goal driven with the highest level of honesty and integrity</li><li>Maintain a high level of professionalism</li><li>CDK and XTime knowledge a plus</li><li>High school diploma or equivalent</li></ul>Benefits<ul><li>Health, Dental & Vision Insurance</li><li>401K with Employer Match</li><li>Paid Uniforms </li><li>Paid Time Off</li><li>Paid Training</li><li>Employee Pricing on New Vehicles</li><li>Free Access to the Preston Auto Fitness Center</li></ul>About UsAutomotive News Top 150 Dealer GroupCome grow with Preston Auto! Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr.! At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more!), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First!" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers! We are proud to have some of the highest retention rates and lowest turnover rates in the industry! We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.

Preston Automotive Group

Service BDC Representative

Automotive Repair and Maintenance

Business Development

Calendar Management

Communication Skills

Customer Support/Service

Dental Insurance

Fitness

High School Diploma

Multilingual

Organizational Skills

Pricing

Revenue Growth

Sales

Scripting (Scripting Languages)

Short Messaging Service (SMS)

Spanish Language

Team Player

Telephone Skills

Top Sales Rep

Vision Plan

TalentNest

OTHER

Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).

Work Where You Matter:
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at <a href="http://www.dollargeneral.com/about-us.html" rel="noopener nofollow noreferrer" target="_blank">www.dollargeneral.com/about-us.html</a>.

Job Details:
GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS:<ul><li style="color:black">Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.</li><li style="color:black">Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.</li><li style="color:black">Make recommendations regarding employee pay rate and advancement.</li><li style="color:black">Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.</li><li style="color:black">Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.</li><li style="color:black">Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.</li><li style="color:black">Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.</li><li style="color:black">Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.</li><li style="color:black">Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.</li><li style="color:black">Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.</li><li style="color:black">Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.</li><li style="color:black">Provide superior customer service leadership.</li><li style="color:black">Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.</li><li style="color:black">Ensure that store is adequately equipped with tools necessary to perform required tasks.</li><li style="color:black">Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.</li><li style="color:black">Complete all paperwork and documentation according to guidelines and deadlines.</li></ul>

Qualifications:
KNOWLEDGE and SKILLS:<ul><li style="color:#000000">Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals</li><li style="color:#000000">Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.</li><li style="color:#000000">Knowledge of cash handling procedures including cashier accountability and deposit control.</li><li style="color:#000000">Ability to perform IBM cash register functions to generate reports.</li><li style="color:#000000">Knowledge of inventory management and merchandising practices. </li><li style="color:#000000">Effective oral and written communication skills.</li><li style="color:#000000">Effective interpersonal skills.</li><li style="color:#000000">Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.</li><li style="color:#000000">Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)</li><li style="color:#000000">Good organization skills with attention to detail.</li><li style="color:#000000">Ability to solve problems and deal with a variety of situations where limited standardization exists.</li><li style="color:#000000">Certain store locations may give preference to bilingual Spanish speakers.</li></ul>WORK EXPERIENCE and/or EDUCATION:<ul><li style="color:#000000">High school diploma or equivalent strongly preferred. </li><li style="color:#000000">One year of management experience in a retail environment preferred. </li></ul>COMPETENCIES:<ul><li style="color:#000000">Aligns motives, values and beliefs with Dollar General values.</li><li style="color:#000000">Supports ownership by tapping into the potential of others.</li><li style="color:#000000">Acts as a liaison between the corporate office and store employees.</li><li style="color:#000000">Fosters cooperation and collaboration.</li><li style="color:#000000">Interacts with staff tactfully yet directly and maintains an open forum of exchange.</li><li style="color:#000000">Demonstrates responsiveness and sensitivity to customer needs.</li><li style="color:#000000">Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).</li><li style="color:#000000">Provides continuous attention to development of staff.</li><li style="color:#000000">Recruits, hires and trains qualified applicants to fulfill a store need.</li><li style="color:#000000">Ensures store compliance to federal labor laws and company policies and procedures.</li></ul>WORKING CONDITIONS and PHYSICAL REQUIREMENTS:<ul><li style="color:#000000">Frequent walking and standing.</li><li style="color:#000000">Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.</li><li style="color:#000000">Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).</li><li style="color:#000000">Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.</li><li style="color:#000000">Occasional climbing (using ladder).</li><li style="color:#000000">Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.</li><li style="color:#000000">Fast-paced environment; moderate noise level.</li><li style="color:#000000">Occasionally exposed to outside weather conditions.</li></ul>  Dollar General Corporation is an equal opportunity employer.

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Goodlettsville, Tenn.-based Dollar General Corporation is the nation's largest small-box discount retailer. We make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco. With more than $18 Billion in sales, Dollar General has over 12,000 stores in 43 states and 12 distribution centers.

Dollar General

STORE MANAGER

Corporate Communications

Corporate Policies

Detail Oriented

Distribution Services

Documentation

Employee Retention

Event Management

Federal Laws and Regulations

IBM Product Family

Interpersonal Skills

Inventory Cycle Counts

Inventory Levels

Inventory Management

Leadership

Legal

Lift/Move 40 Pounds

Loading/Unloading

Maintain Compliance

Mathematics

Merchandising

Mobile Devices

People Management

Performance Analysis

Performance Reviews

Physical Demands

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Product Pricing

Profit & Loss

Reporting Skills

Retail

Retail Management

Sales Presentation

Staff Development

Staff Training

Standard Operating Procedures (SOP)

State Laws and Regulations

Time Management

Training/Teaching

Trend Analysis

Vehicle Fleets

Writing Skills

[AW]-iCims

Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.

Work Where You Matter:
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at <a href="http://www.dollargeneral.com/about-us.html" rel="noopener nofollow noreferrer" target="_blank">www.dollargeneral.com/about-us.html</a>.

Job Details:
GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: <ul><li>Assist in recruiting and staffing activities.</li><li>Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.</li><li>Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.</li><li>Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.</li><li>Provide superior customer service leadership.</li><li>Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.</li><li>Participate in store opening and closing activities.</li><li>Ensure the safe deposit of all company funds in the designated bank.</li><li>Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.</li><li>Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.</li><li>Operate store in store manager’s absence.</li><li>Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.</li><li>Complete all paperwork and documentation according to guidelines and deadlines.</li></ul>

Qualifications:
KNOWLEDGE and SKILLS: <ul><li>Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.</li><li>Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.</li><li>Knowledge of cash handling procedures including cashier accountability and deposit controls.</li><li>Ability to learn and perform IBM cash register functions, including those necessary to generate reports.</li><li>Knowledge of inventory management and merchandising practices.</li><li>Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.)</li><li>Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.</li><li>Effective oral and written communication skills.</li><li>Effective interpersonal skills.</li><li>Effective organization skills with attention to detail.</li><li>Ability to solve problems and deal with a variety of situations where limited standardization exists.</li><li>Certain store locations may give preference to bilingual Spanish speakers.</li></ul>  WORK EXPERIENCE and/or EDUCATION:<ul><li style="color:#000000">High school diploma or equivalent strongly preferred. </li><li style="color:#000000">One year of experience in a retail environment preferred for external candidates</li></ul>COMPETENCIES:<ul><li style="color:#000000">Aligns motives, values and beliefs with Dollar General values.</li><li style="color:#000000">Supports ownership by tapping into the potential of others.</li><li style="color:#000000">Acts as a liaison between the Store Support Center and store employees.</li><li style="color:#000000">Fosters cooperation and collaboration.</li><li style="color:#000000">Interacts tactfully yet directly with employees and maintains an open forum of exchange.</li><li style="color:#000000">Demonstrates responsiveness and sensitivity to customer needs.</li><li style="color:#000000">Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).</li><li style="color:#000000">Provides continuous attention to development of staff.</li><li style="color:#000000">Recruits, hires and trains qualified applicants to fulfill a store need.</li><li style="color:#000000">Ensures store compliance to federal labor laws and company policies and procedures.</li></ul>WORKING CONDITIONS and PHYSICAL REQUIREMENTS:<ul><li style="color:#000000">Frequent walking and standing.</li><li style="color:#000000">Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.</li><li style="color:#000000">Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts).</li><li style="color:#000000">Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.</li><li style="color:#000000">Occasional climbing (using ladder).</li><li style="color:#000000">Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores.</li><li style="color:#000000">Fast-paced environment; moderate noise level.</li><li style="color:#000000">Occasionally exposed to outside weather conditions.</li></ul>Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer.   

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Service BDC Representative Preston Automotive Group

STORE MANAGER Dollar General

STORE MANAGER CANDIDATE Dollar General

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