Middletown, CT30+ days ago
What you'll do: Responsibilities/Duties: • Manage patient check-in and check-out, ensuring accurate data entry • Complete full patient registration • Educate and provide patients with office and billing policies and insurance participation • Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers) • Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service • Submit daily payment collection reports • Schedule follow up appointments, document cancelled or rescheduled appointments • Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization • Provide outstanding customer service and assistance to patients • Answer phones, take messages, direct calls to appropriate department or staff • Manage record requests and releases in collaboration with Medical Records Department • Open and close office as needed • Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues • All other duties as assigned. Who you are: Qualifications: • High school Diploma or equivalent • Previous knowledge of check-in and check-out process • Knowledge of Insurance policies and procedures • Excellent verbal and written communication skills • Ability to multi-task, manage time, has strong customer service skills, and is reliable.