The Field Service Representative works across Engineering, Drafting, Manufacturing, Sales, Project Management, Logistics, and Customer Service to identify root cause, determine the appropriate corrective action, create accurate replacement or shortage orders, and communicate resolution to the customer. Read, interpret, and cross-analyze architectural drawings, structural plans, approval drawings, erection drawings, shop details, bills of material, project specifications, change orders, production records, and shipping documentation to determine the facts of each claim.