Answers department telephone calls and radio communications, receives and greets visitors to the department, and provides information to callers and visitors or refers them to appropriate departments or City personnel; Answers customer questions requiring detailed programmatic knowledge of Tax Collector’s Office operations; Supervises, trains, evaluates, and coordinates the work of other office personnel; Follows up on complaints, involving gathering information from several Departmental and/or intra-Department sources; Compiles and archives key information on Department and/or City; Prepares correspondence, lists, and other documents on computer; Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested; Processes in-person, online, and mailed payments for various department transactions; Receives cash for tax transactions, makes appropriate change, reconciles cash drawers, and prepares daily bank deposits; Utilizes basic math skills as required to calculate fees and charges, accept payments, and make accurate change; Responsibly, accurately, and safely handles large amounts of cash; Learns and recalls from memory and/or efficiently references and applies State laws, guidelines, and procedures to resolve any issue that may arise; Processes applications, licenses, or related documents, including bonds and certificates of insurance, and schedules inspections; Dispatches information to key Departmental personnel; Distributes incoming mail to all appropriate City departments; Prepares, updates, gathers, bundles, files, archives, and submits legal and financial documents used by the NH DMV and other City agencies; Provides guidance and demonstrations to new employees in similar positions; Keeps supervisors informed of work progress, issues, and potential solutions; Attends meetings and training to stay current on relevant practices and developments; Responds to citizen inquiries courteously and promptly; Coordinates regularly with others to enhance interdepartmental efficiency; and. Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively; Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of materials in electronic or hard copy formats; Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer, telephone and related equipment; Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to turn, reach and grasp repetitively; Sufficient strength and endurance, with or without reasonable accommodation to lift, carry and move objects, through a full range of motion, up to 10 pounds occasionally, 5 pounds frequently and 2 pounds consistently; Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function within the general office environment.