Core duties include overseeing helpdesk tickets, providing hands-on hardware, software, and phone support for IT equipment (laptops, desktops, peripherals, etc.) and NextGen (EHR), ordering and configuring new equipment, onboarding and offboarding user accounts, remote access support, and work closely with the IT Team and NextGen Support Team to implement new technology and workflows. CENTA is growing, and with 16 offices and 2 ambulatory surgery centers across Charleston, Dorchester, Columbia, and Beaufort counties, traveling to various sites and performing on-the-spot assessments and troubleshooting comes with the territory.