Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems; Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary; Selecting and specifying products based on customer application and design prerequisites; Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager; Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines; Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information; Obtaining purchase order number and/or credit card information from customer; Conferring with Accounting to research and resolve invoicing or credit discrepancies; Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more. Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia.